Jason Kelleher Email and Phone Number

Managed multiple groups supporting production engineering, operations center, and project delivery. Span of control covered 24x7 Operations Center, Automation Engineering, Configuration Management, Asset Management, and Problem Management. Provided leadership to drive operational maturity via solutions with appropriate non-functional design (resiliency, consistency, repeatability, and elasticity).• Formalized Production Engineering team to focus on automation and efficiency – Transformed classic production support team into software product delivery team providing a Chef and Rundeck based self-service framework for business and technical operations (monitoring, reporting, self-healing, deployments, and self-service automation) – Created Chef based CI/CD framework enabling promotion of self-service functionalities into Rundeck via Chef attributes – Reduced service failure recovery time via self-service / self-healing monitoring solution based on Chef, Rundeck, and SiteScope integration – Aligned delivery to support aggressive sprint cycles for projects and operational improvements – Replaced aging local tools with modern global offerings• Transformed underperforming Ops Center into an empowered and results oriented team focused on continuous improvement – Drove Operational Maturity to provide consistent and prioritized support – Focused on recurring issues to achieve 50% reduction in monthly server incident volume – Published engagement model, process, and templates for on-boarding new services, monitors, and events• Realigned ITSM support functions including Asset Mgmt, Configuration Mgmt, and Problem Mgmt to improve efficiency and customer service – Cross trained silo’d resources to reduce coverage gaps and enable support workload peaks – Published control scorecards to enable proactive remediation of governance issues – Standardized reporting to reduce rework and promote consistency

Built global DBA organization from the ground up to deliver Integrated Consumer Data Warehouse. Staffed presence in 3 US states and India with customers spanning multiple US and international locations. Worked closely with peers to define and staff roles and processes to support multiple Data Analytics initiatives spanning Teradata, Oracle, Ab Initio, Informatica and Hadoop. Constructed operational processes to support both agile and waterfall SDLC methodologies.• Managed four Teradata platform expansions increasing capacity 10x over 2 years to 1PB of usable storage. Successfully completed largest single data migration in JPMorgan Chase history spanning 6 lines of business, 2115 tasks, over 12 days• Quadrupled size of organization (6 to 24) in 18 months to meet increased demand and significantly upgraded talent. Developed a candidate pipeline for niche skill sets ensuring roles could be filled immediately and bench talent kept high• Automated Score Card analyzing all tables, indexes, and queries executed (18MM/day) and published weekly• Drove efficiency program realizing significant cost avoidance through expansion right-sizing and annual 10% CPU give-back• Designed and deployed enhanced platform monitoring to supplement Viewpoint and enable moregranular, targeted ticketing

Managed teams responsible for System Engineering Linux & Windows solutions and Windows Software Delivery. Supported projects traversing a broad range of in-house and vendor applications. Identified, implemented, and tracked efficiency opportunities across organization.• Migrated 8000 users from legacy virtual desktop solution to centralized model. This mitigated extended support costs and achieved 80% virtualization target• Realized $225k annual save by adjusting storage tier allocations across the Windows server estate• Designed and deployed the operational model to manage 300+ blade farm that supported server refresh and consolidation projects• Realigned operating model of bespoke Software Delivery via ”outsourcing” function to central packaging team. Shortened time to market and reduced cost by leveraging economies of scale

Worked closely with the business on all aspects of project execution, from initial design and estimation through approvals and solution deployment. Provided technology leadership and guidance across multiple verticals. Responsible for technology road-map and strategic planning. Routinely assigned troubled projects to shepherd through to completion.• Developed systematic approach to acquisition impact analysis and planning – methodology used successfully for multiple acquisitions in excess of 50MM accounts• Reduced technical debt and lowered risk associated with outdated versions by establishing the first integrated Infrastructure Refresh program for the Consumer Card line of business accounting for 100k hours and $15MM annual infrastructure spend• Published first comprehensive total cost of ownership analysis for the Consumer Card technology suite. Fully allocated all technology cost in the general ledger to the applications and business functions supported• Led design and implementation of breakpoint analysis process which tied application and infrastructure components of deployed services to measurable business drivers for scale up/down analysis• Architecture Lead for multiple large, strategic initiatives – Infrastructure plan to support Washington Mutual portfolio acquisition – PCI Compliance analysis and remediation – Infrastructure to support in-sourcing of all card processing and authorizations from external vendor – Offshore call centers totaling 2000 seats via thin-client deployment and backend build-out – SAS Cluster redesign to support analytics SLAs with data requirement of 80TB on disk and 200TB HSM

Led System Engineering team which supported the Unix technology stripe to provide greater stability in the production environment while on-boarding new projects and applications. Updated both technology and operational strategies to increase operational maturity while decreasing run-rate.• Designed and deployed system performance monitoring across the server estate to enable metrics based efficiency analysis• Directed efforts to reorganize direct attached storage to increase usable capacity by 50% enabling $1MM capital cost avoidance• Designed and drove the adoption of application stacking methodology which consolidated servers across multiple departments to reduce technology refresh budget by 60%

Managed the engineering team for infrastructure systems and databases supporting the consumer card Internet channel. Responsible for sizing new projects, specifying and installing hardware, and management of multiple e-commerce implementations from infrastructure delivery through final QA andapplication stabilization. Provided senior technical direction and communicated issue status and resolutions to executive management.• Increased availability from 80% to 99.9% over a 6 month period by implementing standard change procedures, implementation methods and consistent, automated fail-over capabilities• Successfully implemented platform enhancements including creation of standard system images, custom Tivoli monitors, and pivoted from vertical to horizontal scaling• Stabilized key performance indicators of customer facing websites with enhanced monitoring, access controls, more redundant infrastructures, and well documented eyes-on-glass response

Maintained hardware, OS, and application software for financial trading systems in a heterogeneous environment. Provided 24x7 operational support for in-house developed trading applications & market data services. Delivered automation for recurring tasks and integrated third party applications into the environment.• Automated the nightly retrieval, identification, and verification of clearing house data files to replace error prone manual procedures• Designed and implemented paging gateway to automatically send critical alerts to the appropriate personnel• Led product selection and design of highly available file services appliance to provide a redundant, cross-platform storage solution• Designed, deployed, and managed servers and firewalls

Maintained the systems and networks owned by the departments of Electrical Engineering and Computer Science. Planned and implemented hardware, operating system, and software package upgrades. Expanded and upgraded local network topology. Maintained NIS, DNS, email, FTP, backup and file servers. Daily responsibilities included: account administration, trouble-shooting hardware and software problems, and assisting students & staff with system questions.