With a strong focus on team management, relationship development, and understanding client needs, I have spent over 15 years honing my expertise in customer success and sales, accounting, and recruiting. I thrive in collaborative environments where I can contribute to driving a company's mission forward. My skill and passion lie in effectively interacting with clients, understanding their unique wants, needs, and objectives. I take pride in building strong relationships and gaining deep insights into their business challenges. This allows me to develop creative and tailored solutions that not only meet their immediate goals but also drive long-term success. I believe in the power of collaboration and open communication to ensure the best outcomes for my clients, and I am committed to exceeding their expectations at every step of the journey.Over the past 5 years, I have enhanced my skills as a customer success leader at Bean and Forage, early stage start-ups, where I am driven to help businesses achieve their goals through innovative and tailored solutions. As the Director of Customer Success and Engagement at Bean, I am dedicated to providing exceptional service and support to our accounting industry clients. Leveraging our expertise in accounting, financial reporting, and technology, we deliver high-quality work and value, ensuring client satisfaction and retention. I am motivated by Bean's mission to mobilize the accounting workforce and create opportunities for businesses and talent worldwide. By fostering a culture of collaboration, diversity, and empowerment, we aim to make a positive impact on the industry and society.Prior to joining Bean, I served as the Global Director of Customer Success at Forage, a platform for career discovery and skill-building. In this role, I managed customer success strategy and operations for multinational companies across various sectors and regions. I oversaw the implementation and optimization of virtual experience programs, enabling students from diverse backgrounds and locations to gain valuable insights and exposure to different career paths. Working closely with company partners, product teams, and content creators, I ensured program quality, relevance, and student engagement. This role allowed me to apply and develop skills such as teamwork, communication, problem-solving, and project management.