• Assist Manager in daily operations of store with $3.65M in annual revenue.• Direct and manage ordering, receiving, and stocking of $730K inventory.• Train, evaluate and mentor 10 employees.• Provide exceptional customer service to existing and potential customers.• Serve as liaison between customers and cross-functional teams including management, sales and catering.• Ensure compliance with store policies and procedures.• Record information into computerized systems.

• Ensured customer service and employee efficiency in a very fast paced environment.• Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.• Completed payment transactions and prepared merchandise for delivery.• Handled the cash register including cash, credit sales, refunds and exchanges.• Responsible for training 5 Retail Associates.

• Managed merchandising operations of multiple departments including: dairy, seafood and grocery.• Communicated with clients and merchants to develop and maintain business relationships. • Reviewed entire inventory lists on a daily basis to keep track of inventory flow.• Coached and developed a team of 8 customer service employees.

• Managed staff of 20+ employees including security, barkeepers and cocktail servers.• Managed event operations: contracting, pricing, transportation, and food and beverage selections.• Maintained optimal stock levels to ensure timely availability of products.