Jason Klink

Jason Klink Email and Phone Number

Customer Success Manager | Businessowner | Co-Founder | Public Safety @ SafeCities™
Jason Klink's Location
Greater Syracuse-Auburn Area, United States
Jason Klink's Contact Details
About Jason Klink

Customer Success Manager | Businessowner | Co-Founder | Public SafetyJason Klink is a dynamic leader and co-founder of SmartProtect Public Safety Solutions, powered by The Masen Group. With over 30 years of experience in the public safety industry that includes business development, Jason has a proven track record of driving growth and building strategic partnerships. His expertise in SaaS solutions and customer success management has enabled him to lead high-performing teams and execute effective sales strategies that enhance partner relationships and expand market reach.As the Director of Business Development at Safe Cities, Jason has demonstrated his ability to generate new business opportunities, optimize revenue, and spearhead innovative marketing initiatives. His background as a Public Safety Dispatcher, Fire Chief, and Senior Partner Success Manager has equipped him with a deep understanding of both operational needs and strategic objectives, allowing him to deliver solutions that drive value for clients and partners.Jason is committed to advancing public safety technologies and fostering meaningful business relationships that contribute to community safety and resilience. He brings a unique blend of industry knowledge, strategic insight, and a results-oriented approach to every project. Contact me at (315) 427-6379

Jason Klink's Current Company Details
SafeCities™

Safecities™

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Customer Success Manager | Businessowner | Co-Founder | Public Safety
Jason Klink Work Experience Details
  • Safecities™
    Director Of Business Development
    Safecities™ Feb 2024 - Present
    Austin, Texas, United States
    As the Director of Business Development at Safe Cities, I'm committed to driving the company's growth and success. I play a pivotal role in increasing revenue by identifying, pursuing, and cultivating profitable new business opportunities, developing long-term growth strategies, and expanding our brand presence in the market.My Responsibilities Include:Establishing and managing strategic partnerships to promote and expand our brand and business.Generating lead opportunities through channel reseller and technology partnerships.Implementing action plans for channel partners to boost product awareness and sales.Creating and executing sales and marketing strategies, including training plans and campaigns for channel partners.Overseeing ongoing sales, marketing, and social media efforts in support of our partners.Conducting webinars and presentations to elevate our brand and product profile.Providing input and feedback on product requirements to meet market demands.Fostering a positive entrepreneurial growth culture within the company.Managing the direct sales funnel to optimize revenue generation.Actively participating in industry tradeshows and events.
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  • Smartprotect Public Safety Solutions
    Chief Executive Officer
    Smartprotect Public Safety Solutions Jul 2023 - Present
    Syracuse, New York, United States
    In an era of increasing complexity and demand for public safety services, innovative staff management solutions are not just welcomed; they are essential. The SmartProtect Public Safety Solutions, developed by the visionary team at The Masen Group, LLC, emerged as a beacon of hope in addressing the pressing challenges faced by public safety agencies across the nation. With a cumulative three decades of service in the industry, the founders of SmartProtect were driven by their passion for enhancing public safety.Over the past five years, a public safety staffing crisis has cast a long shadow over the nation. A perfect storm of mass retirements, recruitment and retention challenges, and outdated staff management procedures has left public safety agencies stretched thin. Communities have found themselves grappling with limited resources and response times stretched to the brink.Harnessing Data and Predictive AnalyticsSmartProtect was conceived as the antidote to these pressing issues. This groundbreaking staff management solution harnesses the power of data and predictive analytics, underpinned by artificial intelligence, to reshape the landscape of public safety operations. By analyzing both historical and real-time data, SmartProtect empowers agencies to make informed staffing decisions, allocate resources more efficiently, and optimize their operations for better outcomes.In essence, SmartProtect is a testament to the power of innovation driven by dedicated professionals. It signifies a promise to transform public safety through data, analytics, and innovation. By utilizing the advanced tools and insights provided by SmartProtect, agencies can bolster their effectiveness, enabling them to respond to emerging threats and evolving community needs with agility and precision.
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  • Jjk Professional Services
    President
    Jjk Professional Services Jan 2023 - Dec 2024
    Syracuse, New York, United States
    I am a licensed real estate salesperson with Home With Us Realty Group. I have expertise in residential real estate, commercial real estate, and real estate investing. With 7 years of experience in the industry, I have helped countless clients achieve their real estate and business goals, whether it's through buying or selling commercial property, leasing space, or developing investment strategies. I am known for my commitment to delivering exceptional customer service, my in-depth knowledge of the real estate market, and my ability to provide tailored solutions to meet the unique needs of each client. I take pride in building long-lasting relationships with my clients and helping them succeed in their endeavors.
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  • Jjk Professional Services
    Licensed Real Estate Salesperson
    Jjk Professional Services Feb 2017 - Dec 2024
    Syracuse, New York, United States
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  • Versaterm Public Safety
    Senior Partner Success Manager
    Versaterm Public Safety Jul 2022 - Jul 2023
    Baltimore, Maryland, United States
    Team LeaderServe as Team Leader of the Partner Success Management TeamServe as the internal point of contact for Customer Success operationsServe as the lead point of contact for any and all matters specific to our customersDevelop policies, procedures, and training for Partner Success ManagersCustomer SuccessDevelop trusted relationships with decision-makers and key personnelEngage in a high-touch communication model with customers on a regular basisWork closely with internal teams to present, meet, and exceed the customer experience expectationsProject ManagementOversee the customer's onboarding process from initiation to executionConduct end-to-end project management and training for new and existing customersHandle complex and escalated customer service issuesCustomer GrowthPartnering with the sales team to develop a plan for customer success and expansion to achieve growth goalsPartner with the sales team to identify and execute upsell and renewal opportunitiesDevelop a methodology for onboarding and implementation activitiesOperationsEnhance the effectiveness and efficiency of operational processes and systemsDevelop and implement customer success policies and proceduresIdentify and implement strategies to improve customer satisfaction and product adoptionUnderstand various post-sale adoption methods and devise ways to measure and improve customer onboarding and handoff experience
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  • Carbyne
    Customer Success Manager
    Carbyne Aug 2021 - Jun 2022
    New York, New York, United States
    Customer SuccessServe as the lead point of contact for any and all matters specific to our customersDevelop trusted relationships with decision makers, key personnel, and IT staffEngage in a high-touch communication model with customers on regular basis, based on Carbyne's best practicesClearly communicate product usage and analytics on a quarterly basis to the relevant stakeholdersWork closely with internal teams to present, meet, and exceed customer expectations and perceptionsIdentify and track enhancement requests for future features and functionalityProject ManagementOversee the customer's onboarding process from initiation to executionConduct end-to-end project management and training for new and existing customersHandle complex and escalated customer service issues Customer GrowthPartner with Carbyne's sales team to develop a plan for customer success and expansion to achieve growth goalsIdentify upsell opportunities and communicate any potential risks that would threaten renewalMaster Carbyne's products to promote customer adoption and usage, communicating the most relevant features/functionality for their specific business needsOperationsEnhance the effectiveness and efficiency of operational processes and systemsDevelop and implement customer success policies and proceduresIdentify and implement strategies to improve customer satisfaction and product adoptionUnderstand various post-sale adoption methods and devise ways to measure and improve customer onboarding and handoff experience
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  • Informer Systems, Llc
    Account Manager
    Informer Systems, Llc Oct 2019 - Jul 2021
    San Mateo, Ca
    For nearly 40 years, Informer Systems has been offering comprehensive and affordable solutions to the Public Safety industry. Developed in 2002, Schedule Express solves the most complex scheduling problems facing Public Safety agencies and is used by a broad number of organizations across the United States.Schedule Express is based on a world-class architecture and was developed by the same team of software engineers that created E*TRADE’s high-performance infrastructure, in addition to systems for Microsoft and NetApp. By offering a SaaS solution designed to scale to hundreds of thousands of users and support five 9s (99.999%) reliability requirements, Schedule Express can be easily configured to meet the needs of the most dynamic customer environments.Informer Systems is a commercial member of the International Association of Chiefs of Police (IACP), the National Number Emergency Association (NENA) and the Association of Public Safety Communications Officials (APCO), among others.
  • Onondaga County
    Supervisor Of Dispatch Operations
    Onondaga County Sep 2000 - Oct 2019
    Syracuse, New York Area
    The work of a Supervisor of Dispatch Operations involves responsibility for the transmission of emergency information including emergency medical services pre arrival instructions as required, the dispatch of police, fire and EMS personnel and equipment.Independently created and presented formats for the training and supervision of subordinate dispatchers and telecommunicators. Extensive work training new and existing employees. Use a variety of assessment tools and strategies to improve instruction methods.Supervised a team of up to thirty dispatchers and telecommunicators at assigned times.Excelled with well-defined skills in a working environment which included high stress dealing with life and death situations, requiring the need to remain calm in emergency situations, remain in control of the call and are polite in dealing with frustrated, angry and abusive people.Cultivated close working relationships with other municipalities and public safety agencies to achieve the highest level of customer service.Responded to all inquiries from the general public in a prompt and professional manner.Administered, maintained and evaluated CAD and related system software including database management and maintenance. Troubleshooting and resolutions of system problems. Worked proactively to identify potential issues and recommends/implements preventative solutions.Identified and analyzed system and user needs, as well as equipment requirements. Wrote system and user documentation, including policies and procedures. Developed and delivered user training and presentations on new systems and upgrades.
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Jason Klink Skills

Training Public Administration Crisis Management Public Speaking Personnel Management Management Leadership Office Management Resource Management Research Public Relations Social Media Marketing Digital Marketing Branding Microsoft Office Databases Consultant Subject Matter Experts Public Speaker Government Strategic Planning Coaching Public Safety Emergency Management Emergency Services Ems Hazardous Materials Disaster Response Nims Emergency Medical Preparedness Incident Command Fire Service Fire Management Incident Management Homeland Security Weapons Of Mass Destruction First Responder Crisis Communications Mobile Communications Emergency Medical Services

Jason Klink Education Details

  • Suny Empire State College
    Suny Empire State College
    Fire Services Administration
  • Cicero North Syracuse High School
    Cicero North Syracuse High School
    Nys Regents

Frequently Asked Questions about Jason Klink

What company does Jason Klink work for?

Jason Klink works for Safecities™

What is Jason Klink's role at the current company?

Jason Klink's current role is Customer Success Manager | Businessowner | Co-Founder | Public Safety.

What is Jason Klink's email address?

Jason Klink's email address is ja****@****ems.com

What is Jason Klink's direct phone number?

Jason Klink's direct phone number is +131542*****

What schools did Jason Klink attend?

Jason Klink attended Suny Empire State College, Cicero North Syracuse High School.

What skills is Jason Klink known for?

Jason Klink has skills like Training, Public Administration, Crisis Management, Public Speaking, Personnel Management, Management, Leadership, Office Management, Resource Management, Research, Public Relations, Social Media Marketing.

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