Jason Knight

Jason Knight Email and Phone Number

Customer Experience Manager, Cisco CX @ Cisco
Oxford, GB
Jason Knight's Location
Greater Oxford Area, United Kingdom
Jason Knight's Contact Details

Jason Knight personal email

n/a

Jason Knight phone numbers

About Jason Knight

I am an innovative senior operational leader with more than 20 years of experience in the software development industry across a range of sectors including telecoms, publishing, HR/recruitment & consultancy. I have a proven record of managing change, implementing growth strategies, driving efficiency and improving and developing strong processes. With a strong balance of commercial, technical and people management skills I deliver significant value at a senior level. Increasing sales and profits through improvement to the overall customer experience, product quality and end to end business processes.Specialities: IT Service Management (ITSM), Service Delivery, Programme Management, Software Development, Cloud & SAAS (AWS), ITOM

Jason Knight's Current Company Details
Cisco

Cisco

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Customer Experience Manager, Cisco CX
Oxford, GB
Website:
cisco.com
Employees:
94888
Jason Knight Work Experience Details
  • Cisco
    Customer Experience Manager, Cisco Cx
    Cisco
    Oxford, Gb
  • Cisco
    Head Of Project Management, Webex Cpaas
    Cisco Aug 2021 - Present
    London, England, United Kingdom
  • Imimobile
    Vp Service Delivery
    Imimobile Apr 2018 - Aug 2021
    Responsible for delivery of all customer projects across EMEIA and America and internal business systems for IMImobile and management of our technical delivery team for TextLocal
  • Imimobile
    Head Of Service Delivery And Business Systems
    Imimobile Aug 2016 - Apr 2018
    London, United Kingdom
    At IMImobile I am responsible for all operational systems and processes across business units including Sales, ITSM, Customer Services, PMO, Finance & Development. Delivering IT transformation projects including ServiceNow, NetSuite & Jira amongst others as well as defining and implementing key end to end processes across these departments to ensure the smooth and efficient running of the organisation.
  • Imimobile
    Head Of Service Delivery And Operations, Europe
    Imimobile Aug 2013 - Aug 2016
    High Wycombe
    At IMImobile I have responsibility and oversight for all customer deliveries across the EU and Americas, managing a pipeline of over £2M GP. I manage globally distributed teams across the UK, India & USA including project managers, business analysts, testing engineers & business systems developers. In addition to the PMO I also had responsibility for our 247 L1 operations teams and all ITSM processes and procedures including Incident, Problem & Change.Implemented and rolled out ServiceNow across the organisation
  • Hotlizard
    Delivery & Operations Manager
    Hotlizard May 2009 - Jun 2013
    Newbury
    HotLizard delivers web-based SAAS products to the recruitment and HR sector. Reporting to the Managing Director I had ownership of the PnL and operational management responsibility of the business with Sales, PMO, Development, Customer Services and Finance teams reporting directly to me.With a focus on customer satisfaction, business profitability and team management I was responsible for ensuring that products and processes were aligned with the evolving needs of customers and the market.
  • Opp Ltd.
    Application Development Manager
    Opp Ltd. Jun 2003 - May 2009
  • Ifis
    Senior Developer
    Ifis Sep 2002 - Jun 2003
    Contract, Senior Developer and Project Manager.
  • Ciber
    Microsoft Consultant
    Ciber Jul 1996 - Aug 2002
    Microsoft Consultant, Oxford UK

Jason Knight Skills

Team Management It Management Software Development Microsoft Sql Server Project Management Operations Management Service Delivery Management .net Solution Architecture C# It Operations Itil Vmware Asp.net People Management Consulting Crm Business Development Account Management Servicenow Itil Implementation Itsm

Jason Knight Education Details

  • Oxford
    Oxford
    Computer Science

Frequently Asked Questions about Jason Knight

What company does Jason Knight work for?

Jason Knight works for Cisco

What is Jason Knight's role at the current company?

Jason Knight's current role is Customer Experience Manager, Cisco CX.

What is Jason Knight's email address?

Jason Knight's email address is ja****@****l.co.uk

What is Jason Knight's direct phone number?

Jason Knight's direct phone number is +4414947*****

What schools did Jason Knight attend?

Jason Knight attended Oxford.

What skills is Jason Knight known for?

Jason Knight has skills like Team Management, It Management, Software Development, Microsoft Sql Server, Project Management, Operations Management, Service Delivery, Management, .net, Solution Architecture, C#, It Operations.

Who are Jason Knight's colleagues?

Jason Knight's colleagues are Ima Track, Sahiti Vallamreddy, Ve Le, Yolanda Troyer, Sunitha Achar, Adrianna Kramer, Don Pollo.

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