Diagnosed and resolved complex technical issues on embedded precision technology and software forcustomers and dealership technicians on advanced agricultural technology.Platforms supported included: automated machine guidance using GPS, rate controlled applications,and data telematics hardware, CAN data, and Ethernet network delivered data.Used active listening and investigative questions to ascertain and document technical issues, resultingin highly technical and detailed accounts of the issue that were readable to multiple levels of technicalabilities while also being technical enough to inform engineers of the specific details of technical issues.Actively collaborated with multiple engineering and manufacturing support departments on issues thatfell outside the scope of my support. Communications included case work, email, instant messengerand phone calls to ensure other departments had sufficient diagnostic information to begin taking oversupport when issues required specialized knowledge outside of my position.Provided closed loop communications to customers and dealers on issues that had to be resolvedinternally, but outside my own department.Actively participated in multiple special projects including video editing, training material development,and installing and maintaining a physical setup of the departments supported hardware.

Worked on plant virology, nematology, entomology, in controlled scientific crop analysis studies.Learned and followed EPA regulated protocols to ensure safety and prevention of cross-contaminationor accidental transmission of the virus, fungus, or infestation being studied in the field.Maintained field equipment both mechanically and followed documented safety protocols fordecontamination of the equipment.Provided detailed documentation and assisted in the data collection for the statistical analysis of theaffected crops.