In charge of Quality Assurance/Control assessing product that is delivered to future locations for purchase

Jason Lyons 778.791.1092New Westminster BC - casinojay1725@gmail.comDear Hiring Manager,I have over 14 years of experience in the customer service industry derived from working in casino’s onboard Carnival Cruise Line ships, starting my career as a dealer, then progressing to supervisor/pit boss, Asst. Manager and then finally to Casino Manager. Customer service was the staple of the business onboard, it was the responsibility as the Casino Manager to lead by example in this very important area on a day to day basis in this fast paced environment.I have a high level of experience in written and verbal communications (daily, weekly and monthly reporting sent to onboard and shoreside management along with writing staff evaluations on a bi contract basis). Additionally possessing excellent organizational skills multi tasking and troubleshooting a myriad of scenarios. Utilizing a thorough knowledge and extensive experience in all facets of running a monthly million dollar (USD) operation and striving to always go above and beyond in all areas incorporating high energy, approachability, and a positive attitude to get the best out of the staff therefore improving not only the operation, but also to maintain a well balanced relationship in order to attain and exceed budgeted revenue expectations.I am experienced in recruiting and one on one hiring with staff from other dept’s assessing their respective acumen and experience for the job posted. A main priority was to promote staff from within the dept.From a voyage to voyage and monthly consolidated basis revenue budgets were provided thus contributing a path and experience in accounting.All reports under my direct responsibility were completed in a professional manner in the allotted time frame if not under, providing excellent attention to detail and a thorough assessment of any of the given situations.I am fully proficient in Microsoft and am overall computer literate.