Jason M. Kroll Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

Happy Employees! Happy Customers! Demonstrate service excellence, effective problem solving, decision making, and communication skills on a daily basis, while setting a positive example for team and maintaining confidentiality for customersProvide account services to customers by receiving deposits and loan/mortgage payments; cashing checks, issuing withdrawals, recording night deposits, selling cashier's checks/gift cards, take orders for checks and issue/reissue debit cards, exchange foreign currencies, redeem savings bonds, and complete safe-deposit box procedures, including an annual auditOpen new transaction accounts (and close as warranted), not limited to checking, savings, money market, certificate of deposit and IRA; recognize sales opportunities, and create lasting relationships with new customers and become their "personal" banker with a direct telephone number on a business card; not a voice in a Call Center or an 800 numberSupport BSA staff to report suspicious activity; participate in all dual-control functions including cash handling, and opening and closing proceduresMaintain/upkeep appearance of branch, working with Property Management on maintenance issuesRecognize deserving organizations in our community through Bell's generous "Pay it Forward" program, and embrace Bell's philosophy of LOCBUTN: love our customers by using their nameLive by our "Golden Rules"* We greet every customer with a smile* We make each customer feel welcome by using their name* We treat each customer in a kind and courteous manner* We thank every customer for the opportunity to do business with them* We respect each customer, and keep their banking business confidentialMember of company-wide "Culture Committee"

Greater Minneapolis-St. Paul Area

A fantastic opportunity to utilize my financial experience in the "credit union" side of banking after an absence from the work force:Provide account services to members by receiving deposits, issuing withdrawals, and cashing checks (cash transactions via Cash Recycler), processing credit card and loan payments; recording night and mail deposits, selling cashier's checks/gift cards, take orders for checks, exchange foreign currencies, redeem savings bonds, and complete safe-deposit box procedures; additionally as a part of the "shared branch system", conduct transactions for members of participating credit unions as though they were at their home credit unionMulti-task by serving front facing members, while simultaneously serving members on the SnapEngage chat systemFollow up with members that have escalated their needs though an independent call centerVerify all deposits made electronically (eDeposits); process included research of presented items leading up to approval of deposit, denial of deposit, and/or hold placed on depositReconcile all ATM check deposits on a daily basis; verification of each deposit and item, ultimately uploading batch for processing and reconcile all ATM cash deposits on a bi-monthly basis; physically hand counting currency to prepare for sale to Federal Reserve BankScanning, reconciling, and uploading all transaction items; successfully submitting batch for end of day approval

Maplewood, Mn

2002-2006: Washington County Bank2006-2009: Prosperan Bank2009-2016: Alerus Financial Demonstrate service excellence, effective problem solving, decision making, coaching, and communication skills on a daily basis, while setting a positive example for team and maintaining confidentiality for customersOversee day-to-day branch and teller operations; order supplies and maintain/upkeep appearance of branch, working with Property Management on maintenance issues; scan and reconcile all bank transactionsOrganize social events and connect with community; Team Captain for company-wide United Way campaign“Project Penny” focus group member; selection of employees chosen to identify weaknesses within organization and create solutions to increase bank and employee productivityAssist in Private Bank and Beacon Bank acquisitions; nurture transitioning employees while retaining customersAcknowledge and address customer complaints; create resolutions and follow up to ensure customer satisfactionManage Teller area; hire, schedule, train, supervise, and empower staff to serve customers and exceed expectationsSupport BSA/Chief Security Officer to enhance bank policies and procedures around security, cash handling, and opening and closing procedures by participating in all dual-control functions, which lead to the creation of a “Teller Manual” that was utilized company-wideProvide account services to customers by receiving deposits and credit card and loan payments; cashing checks, issuing withdrawals, recording night and mail deposits, selling cashier's checks/gift cards/traveler's checks, take orders for checks, exchange foreign currencies, redeem savings bonds, and complete safe-deposit box proceduresCreator of “Friday Blues”; company-wide “jeans day” program to benefit organizations in community