Jason Macmurray Email & Phone Number

Carpinteria, Ca, Us

-Transitioned commercial team from reactive to pro-active through process and systems for repeatable and consistent customer interactions. Resulted in 20% improvement in onboarding time so far-Champion customer feedback throughout org and work closely with Product team; develop self-serve customer onboarding program; coaching Commercial team on demos and customer interactions; help define ICP through outbound messaging-Assumed responsibility for SMB sales team shortly after joining; 14% revenue increase for SMB segment within 3 months

-Owned Success, Support and Professional Services. -Primary Focus: developed process moving team to proactive customer interactions; drove customer expansion resulting in net revenue retention growth; worked cross-functionally with Sales and Product to improve conversion rates and NPS metric; built customer centric culture across organization; nurtured high value customers through close management and onsite visits; developed Webinar program targeting increased product usage-Launched and grew Professional Services team – 80% QoQ growth and improved customer usage-Achieved net negative churn within 6 months-Championed and oversaw move from existing CRM to Salesforce

Palo Alto, Ca

-Owned Customer Success and Product Teams. -Primary focus: continual refinement of Customer Success and Support practices to improve retention and expansion; developed and executed on Product Strategy; worked with Sales and Engineering leaders to instill company-wide customer centric approach; conducted customer meetings with strategic customers; developed and facilitated strategic Partnerships supporting goals of expanding revenue and reducing churn.

Palo Alto, Ca

-Owned Customer Success and Support Teams. -Primary focus: scaled Customer Success and Support teams through software and building remote teams; reduced attrition among customer base of 1100+; drove upgrades by identifying upgrade signals, including implementing behavioral data modeling.-Selected and implemented Gainsight for CSMs-Built remote CSM and Support teams

Palo Alto, Ca

-Owned and built Sales and Customer Success teams. -Primary focus: built first Sales and CSM programs; increased sales yield from web and inbound sales; reduced customer attrition; drove customer upgrades; managed customer relationships; created customer support processes and standards; tracked business metrics. -Increased sales yield by 400% in one year; reduced customer attrition by 30%.-Built inbound sales and CSM teams.Focus on new revenue, upgrades and customer retention.

Palo Alto, California, United States

-Owned Service and QA teams. -Primary focus: designed service processes and standards; reduced customer attrition; selected and oversaw implementation of infrastructure systems such as Salesforce and Zuora; managed customer relationships; tracked business metrics; lead Product research/development sessions. -Managed two product re-launches through all phases of the product cycle.-Built the QA team.-Instrumental in developing Mindflash’s company culture.

Santa Barbara, California Area

-Worked closely with Partners and management to increase shareholder value in portfolio companies.-Primary focus was operational: business strategy; product strategies and pricing; validation of products and markets; product development; service enhancements; customer satisfaction; competitive assessments; recruiting; organizational development; operational systems and processes.

Responsible for day-to-day operations, including warehouse, inside sales and marketing.

Education record

Education record