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Jason Macmurray Email & Phone Number
Director of Customer Success
at
Pinwheel
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Customer Success
Location
Carpinteria, California, United States
Company size
Who is Jason Macmurray? Overview
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Quick answer
Jason Macmurray is listed as Director of Customer Success at Pinwheel, a company with 19 employees, based in Carpinteria, California, United States. AeroLeads shows a matched LinkedIn profile for Jason Macmurray.
Jason Macmurray previously worked as Head of Customer Success at Smile Identity and VP of Customer Success at Process Street. Jason Macmurray studied at Middlebury College.
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Email format at Pinwheel
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Pinwheel
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Profile bio
About Jason Macmurray
It took 20 years but I finally figured it out. In 2020, my family and I bought a sailboat sight unseen, moved to Puerto Rico (where it was located) and proceeded to learn everything it took to visit 15 Caribbean counties over the course of two years all while continuing our “normal” lives, ie full-time work and school. Yes, I spend most of my days on Zoom. Yes, I had reliable internet. It’s possible. I promise.Fortunately, I figured our my professional passion much quicker. I love to build startups. Figuring out how to build SaaS companies, sell the product and support customers when the answer is unclear is where I shine. I love spending time with customers and learning their needs. I love building process (I worked for a Process Management Software company!) and I love building high performing teams that love customers and execute on those processes.Customer Success has been the constant theme in my experience since day one, even though it wasn’t called that in those days. Along the way, I have run inbound sales teams, outbound sales teams, Product and even QA. I understand how SaaS companies work and I love to make an impact.Whether as the Captain of a boat or as a SaaS executive, your success is tied completely to the quality of your crew. Find people you can rely on, play to their strengths and give them responsibility. They will surprise you and the whole group will win.
Current workplace
Jason Macmurray's current company
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Pinwheel
10 roles · 27 years
Jason Macmurray work experience
A career timeline built from the work history available for this profile.
Director Of Customer Success
Current
Jan 2024 - Present
Head Of Customer Success
-Transitioned commercial team from reactive to pro-active through process and systems for repeatable and consistent customer interactions. Resulted in 20% improvement in onboarding time so far-Champion customer feedback throughout org and work closely with Product team; develop self-serve customer onboarding program; coaching Commercial team on demos and.
Sep 2022 - Oct 2023
Vp Of Customer Success
-Owned Success, Support and Professional Services. -Primary Focus: developed process moving team to proactive customer interactions; drove customer expansion resulting in net revenue retention growth; worked cross-functionally with Sales and Product to improve conversion rates and NPS metric; built customer centric culture across organization; nurtured.
Jan 2019 - Jun 2022
Chief Customer Officer And Vp Of Product
-Owned Customer Success and Product Teams. -Primary focus: continual refinement of Customer Success and Support practices to improve retention and expansion; developed and executed on Product Strategy; worked with Sales and Engineering leaders to instill company-wide customer centric approach; conducted customer meetings with strategic customers; developed.
Oct 2017 - Jan 2019
Vp, Customer Success
-Owned Customer Success and Support Teams. -Primary focus: scaled Customer Success and Support teams through software and building remote teams; reduced attrition among customer base of 1100+; drove upgrades by identifying upgrade signals, including implementing behavioral data modeling.-Selected and implemented Gainsight for CSMs-Built remote CSM and.
Oct 2014 - Oct 2017
Vp, Sales And Customer Success
-Owned and built Sales and Customer Success teams. -Primary focus: built first Sales and CSM programs; increased sales yield from web and inbound sales; reduced customer attrition; drove customer upgrades; managed customer relationships; created customer support processes and standards; tracked business metrics. -Increased sales yield by 400% in one year.
Jun 2012 - Oct 2014
Vp, Operations And Qa
-Owned Service and QA teams. -Primary focus: designed service processes and standards; reduced customer attrition; selected and oversaw implementation of infrastructure systems such as Salesforce and Zuora; managed customer relationships; tracked business metrics; lead Product research/development sessions. -Managed two product re-launches through all.
Jan 2007 - Jun 2012
Principal
Investment Group Of Santa Barbara
-Worked closely with Partners and management to increase shareholder value in portfolio companies.-Primary focus was operational: business strategy; product strategies and pricing; validation of products and markets; product development; service enhancements; customer satisfaction; competitive assessments; recruiting; organizational development.
Oct 2004 - Dec 2006
Coo
Bodytrends Health & Fitness
Responsible for day-to-day operations, including warehouse, inside sales and marketing.
1999 - 2004
~5 yrs
Team & coworkers
Colleagues at Pinwheel
Other employees you can reach at getpinwheel.com. View company contacts for 19 employees →
TB
Tim Braddick
Colleague at Pinwheel
Lexington, Virginia, United States, United States
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JR
Jacob Rigsby
Colleague at Pinwheel
Ruidoso, New Mexico, United States, United States
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KH
Kerstin Hinrichs
Colleague at Pinwheel
New York City Metropolitan Area, United States
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MR
Mohammed Rehan Qureshi
Colleague at Pinwheel
Delhi, India, India
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MW
Matt West
Colleague at Pinwheel
Port St Lucie, Florida, United States, United States
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TS
Terren Suydam
Colleague at Pinwheel
Asheville, North Carolina, United States, United States
View →
JK
Jane Karimi Gerald
Colleague at Pinwheel
Nairobi, Nairobi County, Kenya, Kenya
View →
NM
Nicole Murphy
Colleague at Pinwheel
New York, New York, United States, United States
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CS
Carly Spiering
Colleague at Pinwheel
Portland, Oregon, United States, United States
View →
SM
Steffany Merino
Colleague at Pinwheel
St Paul, Minnesota, United States, United States
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Tim Braddick
Colleague at Pinwheel
Lexington, Virginia, United States, United States
View →
JR
Jacob Rigsby
Colleague at Pinwheel
Ruidoso, New Mexico, United States, United States
View →
KH
Kerstin Hinrichs
Colleague at Pinwheel
New York City Metropolitan Area, United States
View →
MR
Mohammed Rehan Qureshi
Colleague at Pinwheel
Delhi, India, India
View →
MW
Matt West
Colleague at Pinwheel
Port St Lucie, Florida, United States, United States
View →
TS
Terren Suydam
Colleague at Pinwheel
Asheville, North Carolina, United States, United States
View →
JK
Jane Karimi Gerald
Colleague at Pinwheel
Nairobi, Nairobi County, Kenya, Kenya
View →
NM
Nicole Murphy
Colleague at Pinwheel
New York, New York, United States, United States
View →
CS
Carly Spiering
Colleague at Pinwheel
Portland, Oregon, United States, United States
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SM
Steffany Merino
Colleague at Pinwheel
St Paul, Minnesota, United States, United States
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2 education records
Jason Macmurray education
Education record
Education record
Cate School
FAQ
Frequently asked questions about Jason Macmurray
Quick answers generated from the profile data available on this page.
What company does Jason Macmurray work for?
Jason Macmurray works for Pinwheel.
What is Jason Macmurray's role at Pinwheel?
Jason Macmurray is listed as Director of Customer Success at Pinwheel.
Where is Jason Macmurray based?
Jason Macmurray is based in Carpinteria, California, United States while working with Pinwheel.
What companies has Jason Macmurray worked for?
Jason Macmurray has worked for Pinwheel, Smile Identity, Process Street, Mindflash, and Mindflash Technologies, Inc.
Who are Jason Macmurray's colleagues at Pinwheel?
Jason Macmurray's colleagues at Pinwheel include Tim Braddick, Jacob Rigsby, Kerstin Hinrichs, Mohammed Rehan Qureshi, and Matt West.
How can I contact Jason Macmurray?
You can use AeroLeads to view verified contact signals for Jason Macmurray at Pinwheel, including work email, phone, and LinkedIn data when available.
What schools did Jason Macmurray attend?
Jason Macmurray studied at Middlebury College.
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