Client Services Manager
CurrentProduct Enhancements:• Build and design wireframes for the user interface to ensure a smooth handoff to the development team.• Create and formulate new calculators to enhance the software.• Quality assure new calculators and reports before they go into our Production environmentProduct Management:• Plan, organize, and oversee the execution of tasks and resources to achieve specific product enhancements within a set timeframe.Support: • Provide support to financial advisors and insurance agents, guiding them in the effective utilization of the Advisys financial planning software.• Conduct engaging group and individual training sessions for financial advisors, empowering them to leverage the software for optimal client outcomes.• Maintain a professional demeanor while addressing customer inquiries via calls and emails regarding the software.• Manage and train client service representatives • Lead the recruitment and onboarding process for new client service representative hires.Sales:• Proactively initiate daily outbound calls, successfully securing annual software subscription renewals.• Oversee a sizable enterprise account, providing comprehensive training to drive user adoption and effectively manage the renewal process for high retention rates.CRM Administration:• Led the successful migration of our company's CRM, serving as the primary point of contact for all ongoing CRM enhancements and support, ensuring optimal system functionality and user experience.Administration:• Optimize data analysis procedures by implementing Excel macros, resulting in a 75% reduction in data entry time for monthly usage data.Marketing:• Collaborate with the marketing team in creating, recording, and editing impactful videos for widespread distribution.