ACG Air Conditioning Guys from October 2020 as the Business Process Manager National Air Conditioning Service Operations Manager @ Samsung Electronics from July 2011 to August 2019Key Achievements @ Samsung • Researched, negotiated and implemented an innovative mapping tool.• Implemented a cutting-edge training centre for service providers where they could touch, feel and interact with the equipment; the hands-on experience, used for Service and Sales Training • Implemented a cataloguing system of error codes, option codes and install codes. The ground-breaking system saw a global implementation amongst other subsidiaries. • Developed Samsung’s first service policy and procedures manual.• Significant expansion of service providers from 90 to 220 within two years with a Specialised AC Partner Network• Implemented several initiatives to turn the Service Business from a Cost Centre into a Profit Centre, with pricing changes to spare parts, introduced maintenance & commissioning programs.Worked at Mitsubishi Electric Australia since 1994 to July 2011, worked in several area's and progressed through the company.Roles since 1994 - 2011• Service Operations Manager• Spare Parts Manager• Supply Chain Coordinator • Service Supervisor• Job Controller• Service Department Clerk• Purchasing Assistant• Spare Parts Interpreter• Store Receiving Clerk • Store Picker and Packer• Service Front Counter Clerk• Filing ClerkSpecialties: SAP Power User (ERP)Policies and ProceduresBudgets / Cost Controls