- Oversees daily AV operations for Thermo Fisher sites globally- Main point of contact for all Tier 2 support requests- Serves as Project Engineer for AV implementation projects- Consults internal clients on project requirements and ensures that internally designed and approved standards are met- Coordinates both internal and external resources on assigned projects from initiation to completion- Leads all AV team process improvement initiatives by identifying opportunities to streamline and / or automate tasks

- Acted as the lead point person for the integrity of AV systems in all classrooms and computer labs.- Responsible for maintenance and working order of 100+ classroom AV systems of varying size and complexity.- Provided training on AV systems for all instructors, and hands on support for ongoing classes.- Troubleshot issues escalated from Junior and Senior level AV Technicians.- Assisted in project management tasks of new installs and refreshed spaces.- Assisted in design and engineering tasks of new installs and refreshed spaces.- Commissioned systems in new or refreshed spaces.- Coordinated and deployed new machines and relevant gear, including various necessary termination types, to computer labs.

- Maintained working order of all AV equipment, including over 150 video conference endpoints and integrated video room systems, mobile and desktop video solutions for over 1000 users, in 30 firmwide offices.- Partnered with relevant vendors to design new AV systems, or upgrades for existing systems.- Collaborated with vendors during all phases of AV construction, from Program Phase through Commissioning Phase.- Maintained a continued working relationship with all vendors to ensure the integrity of all equipment, including in-house troubleshooting or advanced services calls.- Scheduled and coordinates all firmwide video conferences for all staff and practice groups.- Coordinated with client contacts concerning VTC connections with external locations outside of the Reed Smith network.- Acted as point of contact for over 25 IT teams in all firmwide offices for ongoing and future video conferences, as well as issues or questions related to the operation or malfunction of all AV equipment and systems.- Worked with our video bridge vendor, CenturyLink, to ensure the quality of all video conferences.Oversaw the execution of over 30 daily video conferences on various platforms including BlueJeans, Zoom, and standard IP connections.- Provided direct, on ground support in the Pittsburgh office for all ongoing meetings, including white glove support for all high profile meetings.

- Coordinated AV needs for each meeting and large conferences and events. - Managed equipment from mobile AV carts to large integrated systems.- Provided hands on support for large events.- Maintained televisions and the cable network in all areas.- Filmed and edited conferences, meetings, and training videos.