Jason M.

Jason M. Email and Phone Number

IT Support Manager at Christian Brothers Automotive @ Christian Brothers Automotive
Jason M.'s Location
Katy, Texas, United States, United States
Jason M.'s Contact Details
About Jason M.

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Jason M.'s Current Company Details
Christian Brothers Automotive

Christian Brothers Automotive

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IT Support Manager at Christian Brothers Automotive
Jason M. Work Experience Details
  • Christian Brothers Automotive
    Information Technology Support Manager
    Christian Brothers Automotive Jun 2024 - Present
    Houston, Tx, Us
  • Christian Brothers Automotive
    Technical Analyst
    Christian Brothers Automotive Sep 2020 - Jun 2024
    Houston, Tx, Us
  • Gamestop
    It Operations Analyst – Enterprise Support Services
    Gamestop Nov 2016 - Dec 2019
    Grapevine, Texas, Us
    Responsibilities included performing Root Cause Analysis for all criticalincidents.Provided detailed analysis of problem and incident trends across the ITlandscape to Senior Management and executive level members.Provided 24/7 support for our Critical Incident management team.Assisted our IT teams with valuable input on implementing ServiceNowin the Change, Incident, Problem and Knowledge space.
  • Energy Future Holdings
    Snow And Subscription Management
    Energy Future Holdings Jul 2016 - Nov 2016
    Dallas, Texas, Us
    • Responsibilities include using Snow Software Asset Management tool to secure IT Assets, update business compliance, and provide cost savings.• Provide daily audits of all enterprise applications, enterprise SSL certifications, and communicate with vendor management on hardware and software support. • Report with Senior Management providing gaps in hardware and software support. • Vendor management and Subscription management support auditing performed through IBM Maximo application. Protect enterprise against potential cost losses.
  • Energy Future Holdings
    It Operations Analyst
    Energy Future Holdings Jun 2015 - Jul 2016
    Dallas, Texas, Us
    • Problem management approach, managing the life cycle of all problems, preventing incidents and minimizing impact of unavoidable incidents.• Proposing final solutions for known errors and updating known error database.• Providing work around solutions to incident management resources.• Problem and incident identification and recording.• Performed trend analysis for all incident and problems reported.• Provided issue identification, classification, and disposition; information collection and storage; issue triage and mitigation and internal and external communications.• Managed department standard operating procedures.• Provided best practice ideology to enhance operational support.• Enterprise first responder for all mission critical infrastructure and applications.
  • Txu Energy
    Sap Help - Team Lead At Pinnacle Consulting
    Txu Energy Aug 2012 - Jun 2015
    Irving, Tx, Us
    Create/Assign/Resolve problem, incident, known error, service request, and change problem tickets to full closure with full Root Cause Analysis.• Incident resolutions daily = 60+ • Qfinity Call Recording Provisioning• LiveLink CARE Knowledge web Provisioning• SAP Access triaging with end users, Manager Approvals, and Security Teams.• SAP Troubleshooting• Citrix Application Troubleshooting• LiveLink Application Troubleshooting• Qfinity Application Troubleshooting• RDP Access Troubleshooting• Overall User Desktop Support
  • Txu Energy
    Itcc Systems Analyst
    Txu Energy Jun 2011 - Sep 2012
    Irving, Tx, Us
    • SAP 7200.2.6.1064 Experience• SAP ISP/CMP Password Resets• Pre-Pay Invoice Verification• Duplicate Invoice Verification• Streamserve vs AL11 Reporting• Short Dump Reporting with analytical breakdowns• Hewlett Packard Service Manager v7.11.043 Experience• Critical / High Severity Incident Reporting• Low Severity Incident Reporting• Service Request Documentation Experience• SiteScope v11.12 Experience• Extended SiteScope Navigation Experience• Enabling / Disabling of SiteScope Alerts• Identifying problematic servers through SiteScope and opening incident tickets for investigation• Tumbleweed SecureTransport Experience• Uploading information to customers accounts• Verifying that information loaded successfully• Invois BizManager Bizlink Experience• Reprocess or resolve pending failed operations• Riverbed Cascade Profile Experience• Manage Tier-1/2 Application Dashboards• Pull problematic reports from Tier-1/2 Applications with analytical breakdown• WebsitePulse Monitoring Experience• Testing of cache / header reports• Enabling / Disabling Alerts• Monitoring of SAPWEB, PRDWEB, iTherm, MyAccount Login, Geotax, BNS-Acquistions Enrollment

Jason M. Skills

Sitescope Redwood Cascade Citrix Sap Hpsm Tumbleweed Sap R/3 Process Improvement Access Servers Business Process Sap Products Business Analysis Integration Business Process Improvement It Operations

Jason M. Education Details

  • Southeastern Oklahoma State University
    Southeastern Oklahoma State University
    General
  • Tarrant County Community College,  North Richland
    Tarrant County Community College, North Richland

Frequently Asked Questions about Jason M.

What company does Jason M. work for?

Jason M. works for Christian Brothers Automotive

What is Jason M.'s role at the current company?

Jason M.'s current role is IT Support Manager at Christian Brothers Automotive.

What is Jason M.'s email address?

Jason M.'s email address is ja****@****ngs.com

What is Jason M.'s direct phone number?

Jason M.'s direct phone number is +121481*****

What schools did Jason M. attend?

Jason M. attended Southeastern Oklahoma State University, Tarrant County Community College, North Richland.

What are some of Jason M.'s interests?

Jason M. has interest in Science And Technology, Education, Environment.

What skills is Jason M. known for?

Jason M. has skills like Sitescope, Redwood, Cascade, Citrix, Sap, Hpsm, Tumbleweed, Sap R/3, Process Improvement, Access, Servers, Business Process.

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