• Ensuring that consumable and non-consumable goods are ordered correctly stored and issued to the various departments.• Holding regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is affected.• Consistently reviewing operations and staff to identify any problems, concerns, and opportunities for improvement.• Controlling costs by reviewing portion control and quantities of preparation as well as minimizing waste. • Assisting in the management of the outcomes of monthly customer reviews, linking these to changes in procedure and team training.• Maintaining ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.• Ensuring the effective management, motivation, training and development of all team members.• Ensuring the restaurant complies with all relevant legislation relating to health and safety, food hygiene regulations and licensing.• Effectively managing the restaurant in the absence of restaurant manager.• Meeting restaurant financial objectives by forecasting requirements, preparing an annual budget and scheduling expenditures.• Monitoring and maintaining the Micros POS System.• Creating a positive guest experience by delivering a high level of service and ensuring all staff engages guests to understand their needs and exceed expectations.• Assisting in conducting staff and daily pre-shift meetings.

• Acted as duty manager as required.• Ensured that barista are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.• Ensured that company and statutory hygiene standards are maintained in all areas.• Promoted a safe, healthy and environmentally secure environment.• Ensured that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.• Supervised and assisted the restaurant staff on a daily basis.• Prepared weekly rotas, ensuring adequate staffing of the restaurant at all times.• Assisted with processing the daily cash sheets in conjunction with other supervisors and managers.• Conducted daily briefings prior to each and every service and liaise with Chef to be aware of any special dishes.• Assisted with weekly ordering so as to ensure that stock levels are maintained and any special order for functions etc are placed in a timely manner.

• Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.• Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costing and cash checks.• Ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.• Ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.• Ensure that bars and cloakrooms are clean and stocked with the stipulated requirements.• Ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.• Ensure maximum security in all areas under your control and that staff are fully aware of the importance of key security.• Ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.• Ensure that company and statutory hygiene standards are maintained in all areas.• Hold regular performance appraisals with all management staff, identifying areas for development and training needs, and ensuring that this training is affected.• Ensure that fair discipline is affected.• Assist in the management of the outcomes of monthly customer reviews, linking these to changes in procedure and team training.• Ensure the use of current standard operation procedures by all team members within the department.• Able to work within any section within the food and beverage department.• Ensure the effective management, motivation, training and development of all team members employed in the bars and restaurants.• Ensure facilities comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation • Promote a safe, healthy and environmentally secure environment.

• Prepared restaurant areas at start of shift mise-en-place is correctly set, all dinning accessories and laundry are procured from stores.• Prepared and delivered a range of beverages including alcoholic cocktails and mock tails, wines and spirits.• Constantly maintaining log of consumption of beverages, alcohol and wines.• Ensured correct billing is allocated and charged.• Co-ordinated with the restaurant supervisors, chefs, guest relations on specific guests, dinning requirements thereby providing seamless food and beverage service delivery standards between departments and the guest.• Resolved all minor complaints related to food and beverage through provision of additional surprise services. `• Ensured that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.