Jason Mccarter Email & Phone Number

Wellingborough, England, United Kingdom

Oxford, England, United Kingdom

Managed the day to day running of a manufacture approved and British Standards Institute (BSI) workshop (approximately £2m turnover). Provided full, accurate estimates of vehicle damage for insurance companies, dealerships, and customers.Introduced methods to organise and optimise workshop activity to maximise productivity and improve profitability. Effectively monitored and maintained workshop output to ensure quality and consistency to pass audits and retain approved status.

London, England Metropolitan Area

Managed the day to day and running of an approved Volkswagen Group (VWG) and British Standards Institute (BSI) vehicle repair centre (approximately £4m turnover). Developed and implemented effective improvements to maximise productivity and profitability while managing and organising 22 employees (15 technicians and 7 administrators).Implemented and introduced changes to team structures, assessing skillsets required to maximise productivity; ensuring the right capability of employee was… Show more Managed the day to day and running of an approved Volkswagen Group (VWG) and British Standards Institute (BSI) vehicle repair centre (approximately £4m turnover). Developed and implemented effective improvements to maximise productivity and profitability while managing and organising 22 employees (15 technicians and 7 administrators).Implemented and introduced changes to team structures, assessing skillsets required to maximise productivity; ensuring the right capability of employee was recruited and retained. Reviewed end to end process of vehicle repairs (key to key of the customer journey), identifying and removing wastage to streamline the process. Created roles with the ability to complete repairs from start to finish, therefore eradicating idle time for vehicles and increasing productivity and profitability (increased hours sold daily from approximately 100 hours per day to 160 hours a day). Successfully consolidated the Service Department Team to one cohesive team from separate teams while introducing a list of additional services or products to sell which increased customer satisfaction and revenue (approximately 30% increase in revenue). Show less

London, England Metropolitan Area

Provided full, accurate vehicle damage estimates for insurance companies and retail customers. Identified correct repair methods and communicated effectively with engineers, technicians, insurance companies and customers before and during agreed repairs were actioned.

London, England Metropolitan Area

Managed the Service Department (consisting of 8 technicians and 2 advisors); responsible for delivering excellent customer service interactions, high quality repairs and branch performance reports.

London, England Metropolitan Area

Provided a high-level of aftersales customer care and service in a busy Renault dealership.

London, England Metropolitan Area

Managed a team of 5 (comprising of the reception, vehicle damage assessors, workshop control and parts) providing efficient customer service. Provided full, accurate estimates of vehicle damage for insurance companies and customers. Maintained the Volkswagen Group (VWG) approved status by ensuring consistent quality to pass audit criteria.Managed and optimised resources to improve efficiencies and reduce lead time in turning around customer jobs (from 10 working days down to 7 working… Show more Managed a team of 5 (comprising of the reception, vehicle damage assessors, workshop control and parts) providing efficient customer service. Provided full, accurate estimates of vehicle damage for insurance companies and customers. Maintained the Volkswagen Group (VWG) approved status by ensuring consistent quality to pass audit criteria.Managed and optimised resources to improve efficiencies and reduce lead time in turning around customer jobs (from 10 working days down to 7 working days) whilst ensuring consistent quality and a high level of customer service. Show less

London, England Metropolitan Area

Managed existing accounts, building on relationships to maintain customer retention. Secured new customers and built relationships for repeat business.

London, England Metropolitan Area

Managed the day to day running of the cash and carry (approximately £1.4m turnover) ensuring a high level of customer service was maintained whilst contributing to a growing business. Developed relationships with suppliers to negotiate on purchases and target the right products for the market for 8,000 product lines. Optimised the end to end process of the customer journey to bring efficiencies and increase revenue for the company.Successfully sourced and negotiated with suppliers to… Show more Managed the day to day running of the cash and carry (approximately £1.4m turnover) ensuring a high level of customer service was maintained whilst contributing to a growing business. Developed relationships with suppliers to negotiate on purchases and target the right products for the market for 8,000 product lines. Optimised the end to end process of the customer journey to bring efficiencies and increase revenue for the company.Successfully sourced and negotiated with suppliers to bring the right products to the customers at the right time; increasing volumes of products purchased and sold (increase from 3 containers of household products a month to 3 containers a week). Optimised the end to end process of the customer journey, including logistics of delivery routes to ensure efficient use of driving hours and service provided to customers. Developed, designed, and launched branded household products which increased sales (approximately 15% increase in revenue) and introduced new customers therefore contributed to the increased value and reputation of a growing business. Show less

London, England Metropolitan Area

Purchased and maintained competitive pricing for 8,000 products for the cash and carry. Developed relationships with customers.In March 1997, the company relocated to larger premises. I designed the floor and product layout for efficient storage of stock and to provide an optimal shopping experience for the customers whilst ensuring that small high value items were placed in a secure location.

Btec National Diploma In Information Technology

Btec Diploma Business & Finance