Program Manager aligned with Operations

Department Head – Training Officer, Company Commander – Navy Cargo Handling Battalion 11• Leader for Battalion of 300+ sailors covering Training and Administration departments. Responsible for planning and delivery of training exercises and annual requirements.• Leader of two companies covering over 70 sailors. Company responsibilities include logistics and transportation of critical materials from air and sea platforms under hazardous and/or combat conditions. Command Equal Opportunity Program Manager from July 2016

Led a multi-function team delivering expeditionary logistics in the Middle East (Navy’s Fifth Fleet). Awarded Navy and Marine Corps Commendation Medal.• Led a comprehensive logistics process overhaul to improve response time by over 50%. Improved responsiveness and ability for team to deliver on emerging needs in the region as COVID restrictions were reduced.• Developed first ever metric and repeatable process to assess readiness of expeditionary logistics and material capability to Task Force leadership.• Guided and mentored team to multiple promotions and awards recognizing significant contributions to the Task Force's missions.

• Led implementation of strategic delivery transformation program. Developed and provided enablement training for over 200 impacted employees in the US and EMEA. Led successful completion of inherited pilot program and developed analytics for measuring program impact via persistent dashboard developed from centralized data structure.• Led and developed team of three new program managers through process of strategic engagement with senior stakeholders. Built and delivered against a growing program portfolio consisting of multiple, cross-functional initiatives aligning metrics, partner engagement PMO practice development and multiple other transformational initiatives.• Led implementation of newly designed annual strategic planning process. Introduced revised OKR framework and provided strategic guidance on development of department and functional objectives.• Delivered implementation Customer Satisfaction survey via iterative process. Led transition from tactical process to system driven survey delivery with improved management insights and visibility. Developed comprehensive business process to complete delivery of new process.• Identified and implemented process improvement pilot for content integration team to reduce time from service assignment to commencement of work using Kanban principles.

Global Process Automation - Regulatory Reporting: Led multi-year project to prepare the firm’s Regulatory Reporting team and corresponding legal entities for Brexit and impacts to UK based legal entities and ensure continued operations for the firm in the European Union. Project budget >A$10M. Global project team created to transform Regulatory function from manual platform to enterprise technical platform. • Leading project manager for in flight project covering over 400 regulatory returns across three jurisdictions. Led vendor selection and engagement activities and executive engagement in support of project budget approvals.• Defined resource requirements for Agile project set up and completed global hiring process for cross-functional team. Led implementation of Axiom Market Risk product and taxonomy-based reporting with complex data integration.• Led transition for business division in project management methodologies from Waterfall to Agile. Acted as advocate for transition in forums with senior management.

Complex, Technology-Based Program Management and Delivery: Led, managed and developed international teams of project managers and business analysts (up to 10 direct reports). Delivered multiple, complex, concurrent projects to challenging clients under strict deadlines and regulatory scrutiny. • Delivered program to consolidate the firm’s US operations and technology intra-entity service agreements. Led development of over 20 unique contracts resulting in significant tax and pre-funding advantages for the firm’s servicing legal entity. Delivered project with 25% less resources than original plan saving in excess of $100K.• Responsible for the technical delivery and operational rollout of workflow system covering international user base of over 10,000 covering over 50 countries. Managed project team of six across four locations covering all major time-zones. • Led development, design, testing and delivery of core business system supporting cleared collateral management functions from Dodd-Frank legislation. Led project to deliver industry’s first cleared interest rate swap through the CME. Led launch of services at multiple international clearing houses. Program budget of approximately $10.5M.• Transformed change management process into defined engagement model and managed full book of work of continuous improvement projects, led key business decisions and prioritization. Delivered over 25 releases supporting critical operation’s systems. Managed resources and budget of around $900K.

Led 25+ member joint service team across four operational sites in Afghanistan as Officer in Charge. Responsible for overall military operations at largest and busiest Disposition Services location in Afghanistan. Led team responsible for disposition of over 55M pounds of material and saved in excess of $6M for U.S. Government. Received Joint Service Commendation Award.• Led team from all major service branches and civilian and contractor workforce. Implemented cross training to ensure operational coverage regardless of conditions or manning challenges. • Provided critical leadership and guidance for largest retrograde operations in military history. Efforts included closure of multiple sites and the safe and responsible handling of critical government property in hostile environment. **Awarded Joint Service Commendation

Senior Business Analyst – Project Management (Chase)Regulatory Liaison II – Regulatory Relations (WaMu) Managed and coordinated relationship between Servicing organization and Rating Agencies for securitized loan portfolio. • Led development, design, and delivery project for database to manage servicing requirements for securitized loans providing mitigation of $20M compliance risk.• Analyzed reporting for $546B mortgage portfolio. Prepared and delivered comprehensive responses to external Rating Agencies (Fitch, S&P, etc).

Project Manager Associate – Servicing Strategic Operations Sr. Compliance Analyst – Loan Servicing OperationsLed a portfolio of projects impacting Home Loans organization. Managed project budgets ranging from $0 to over $5M & led cross functional project teams of up to 25 members. • Implemented transformation project to digital image storage from physical file storage and retrieval. Reduced costs by over $600K in three years. • Managed project for operational outsourcing of records management function from domestic to offshore location.

Assisted with supervision of team of 15 full time employees. • Developed and implemented training program for new employees. • Forecasted and analyzed loan portfolio and departmental trends and performance.• Employee of the Month May 2001, March 2002, April 2002, & November 2003, Site Employee of the Month April 2002.