Vice President Of Operations
San Antonio, Texas Area
- Responsible for development, execution, and management of operational processes, both internally and externally, while managing client expectations during 11 month transition with 99% client retention -Primary contact for operational design requirements for chain pharmacies (Walmart, RiteAid, and Kroger) -Account Executive for New York Health & Hospitals, which monthly, required on site presentation and review of new pharmacy network development and program performance-Closely worked with chain pharmacy partners and wholesalers to transition 'solely owned' clients to the CaptureRx platform Primary implementation owner for CaptureRx 340B Exchange clearinghouse project -Assisted in CaptureRx Chain Pharmacy Cash Card development and client outreach Quarterly, established new contract goals/targets by building a process with the Sales and Marketing team to gain visibility and accountability of contract leads and follow-ups -Collaborated with SalesForce to customize tracking and reporting modules to benefit Sales and Implementation teams-Recruited, hired, and transitioned 340B account requests to a newly added Implementation Team.-Created and led Client Services division to handle all aspects of customer client support.- Collaborative input in designing new 340B account Q&A division, which worked with the Implementation Team to verify account integrity and contractual compliance before transitioning to Client Services- Consistent engagement with each division to ensure new client expectations were properly managed and existing client requests were addressed with immediacy.- Worked with Accounting to manage account performance of pharmacies and covered entities to safeguard against billing inaccuracies.- Remained subject matter expert for legacy PAP business