Jason Metsala Email & Phone Number

Poland

United States

Greater San Diego Area

• Project manager for several worldwide projects in the U.S.A., Mexico, Australia, Korea, Taiwan, Japan and Spain, saving over $1.5M a year from new digital solutions.• Product Owner for planning, requirements gathering, application development, and rollout of new Web and Mobile systems.• Scrum Master for Scrum meetings: Planning, Reviews and Retrospectives.• Lead for meetings with Billing, Operations, HR and Software Development teams to build new application technology and… Show more • Project manager for several worldwide projects in the U.S.A., Mexico, Australia, Korea, Taiwan, Japan and Spain, saving over $1.5M a year from new digital solutions.• Product Owner for planning, requirements gathering, application development, and rollout of new Web and Mobile systems.• Scrum Master for Scrum meetings: Planning, Reviews and Retrospectives.• Lead for meetings with Billing, Operations, HR and Software Development teams to build new application technology and enhancements, and improve business processes• Managing QA and offshore Hotfix Team and responsible for testing all environments,web-based/mobile applications and releases.• Creating all QA test cases/plans/reports, documentation, training manuals, release notes, in addition to creating training videos with Adobe Captivate for management and field supervisors.• Expert knowledge in testing Windows, MacOSX, Android and iOS operating systems• Worked with development and product/business teams for sprint meetings• Working knowledge of Scrum (Certified Scrum Master/CSM), KANBAN, AGILE, SQL/SQL Server, JIRA, Azure DevOps, Target Process, Visio, Google Office Apps, MS Business Suite, Tableau, and Zendesk.• Managing classroom and webinar training for all warehouse and district managers on application releases, including traveling worldwide.• Interviewing, Hiring and Managing and training a team of L1 and L2 technical support agents in the United States & India.• Purchasing hardware/software and procurement for managed associates• Adding hardware and managing inventory tracking system• Resolving escalated issues and remote technical support with Android & Apple tablets, smartphones and computers. On-site visits to warehouses to assist managers and supervisors with technical issues• Eliminated need to hire new team members by performing new roles in training, QA testing, and Tier III Support, creating $200K in annual savings• Nominated and awarded Employee of the Month on multiple occasions Show less

Greater San Diego Area

• Responsible for supporting Apple tablets and multi-platform computers via inbound phone, email, and remote support. • Providing training to agents on various software products via outbound phone. • In charge of managing and presenting weekly webinars via MS NetMeeting. • Working with software developer on a daily basis to resolve issues. QA testing on computer and iPad applications. • Creating application training materials for new employees. • Providing remote support… Show more • Responsible for supporting Apple tablets and multi-platform computers via inbound phone, email, and remote support. • Providing training to agents on various software products via outbound phone. • In charge of managing and presenting weekly webinars via MS NetMeeting. • Working with software developer on a daily basis to resolve issues. QA testing on computer and iPad applications. • Creating application training materials for new employees. • Providing remote support into computers. • Received annual achievement award for excellence. Promoted to Business Systems Analyst for a new client. Show less

Las Vegas, Nevada, United States

• Managing accounts, artists, and clients • Developing brands through marketing and social media• Creating content and media for clients and brands• Managing artist bookings and logistics • Booking travel and accommodations for artists and clients• Negotiating contracts with artists and clients.

San Diego, California, United States

• Managing Marketing and Advertising department for several medical offices throughout Southern California• Creating and managing content for social media • Managing and confirming customer appointments • Coordinating large scale events across Southern California • Managing Public Relations and Press / Media

Clearwater, Florida, United States

• Managing distribution of products from Sales Office • Coordinating logistics of products to Events/Affiliates across North/South America and Europe• Managing E-Commerce website and Social Media• Coordinating with Sales and Management teams • Managing Quality Assurance of products and compliance with local and federal safety regulations

Tampa, Florida, United States

• Managing and Maintenance of Ecommerce website • QA testing development changes• Resolving technical issues with PHP coding• Managing sales and distribution • Coordinating large scale events across Florida • Managing social media for Retail store/Ecommerce website/Record labels