Apalia24 is an African start-up that aims to serve communities around the continent through innovation. It is an Energy & Tech Platform that pre-engineers equipment, appliances, and services bundled into value-added subscription offerings for off and bad-grid communities, with the Democratic Republic of Congo (DRC) being its first country of deployment.Working directly with and reporting to the Founders of Apalia24, I oversee ICT Integrations, spanning from Solar Home Systems (SolarTV),… Show more Apalia24 is an African start-up that aims to serve communities around the continent through innovation. It is an Energy & Tech Platform that pre-engineers equipment, appliances, and services bundled into value-added subscription offerings for off and bad-grid communities, with the Democratic Republic of Congo (DRC) being its first country of deployment.Working directly with and reporting to the Founders of Apalia24, I oversee ICT Integrations, spanning from Solar Home Systems (SolarTV), PAYG technology CMS (Angaza), ERP (SAP Business One), and the management of the same.I successfully implemented and manage Google Workspace, including managing user accounts, configuring security settings, and providing user training.Implemented and manage Angaza, a customer management solution for product distributors, to support our sales and customer management processes.Managed the integration of Mobile Money platforms (Pepele Mobile, Vodacom M-Pesa, FlexPay) with Angaza which resulted in seamless payment processing for our customers.Leading, training, and monitoring the performance of the ground team members to ensure efficiency in sales operations and meeting targets.Helped ground team members reach 1K+ registrations during a pandemic in the first 6 months of launching sales.Implemented the “Loop Process” and reporting tools to ensure focus on maximizing Enabled Accounts and minimizing Disabled and Written Off Accounts.Compiled monthly performance and revenue reports which provided insights into business performance.Liaising with Product Manufacturers/Suppliers on technical aspects of the Product with regards to Firmware, token generation, and integrations.Working together with the Founders on Applications for Funding/Grants.Working on New Product Line (Smartphones) Business Plan and testing the sales on Angaza before launching actual sales. Show less

• Founded and managed RSJ Indian Wear & Accessories, a business specializing in Indian ethnic wear and accessories.• Direct all aspects of business operations, including procurement, inventory management, marketing, and customer relations.• Develop and implement strategic business plans to drive sales growth and brand visibility.• Oversee the selection and sourcing of merchandise, ensuring a diverse and high-quality product range.• Implement effective marketing strategies… Show more • Founded and managed RSJ Indian Wear & Accessories, a business specializing in Indian ethnic wear and accessories.• Direct all aspects of business operations, including procurement, inventory management, marketing, and customer relations.• Develop and implement strategic business plans to drive sales growth and brand visibility.• Oversee the selection and sourcing of merchandise, ensuring a diverse and high-quality product range.• Implement effective marketing strategies, including online platforms and community events, to expand the customer base.• Manage day-to-day operations, including customer service, and financial transactions.• Cultivate strong relationships with suppliers and manufacturers to optimize product offerings and maintain competitive pricing.• Stay abreast of industry trends and consumer preferences to adapt the business model accordingly.• Successfully navigate challenges posed by the competitive retail landscape and changing market conditions. Show less

• Orchestrated the design and development of tailored learning programs for Mining, Transport, and Construction industries, aligning with organizational objectives, industry standards, and ensuring strict compliance with SAQA unit standards, Health & Safety Acts, Client’s COP’s, SOP’s, and OEM’s.• Collaborated with subject matter experts, ensuring precision in content and insights.• Designed interactive learning modules, utilizing multimedia elements.• Applied instructional design… Show more • Orchestrated the design and development of tailored learning programs for Mining, Transport, and Construction industries, aligning with organizational objectives, industry standards, and ensuring strict compliance with SAQA unit standards, Health & Safety Acts, Client’s COP’s, SOP’s, and OEM’s.• Collaborated with subject matter experts, ensuring precision in content and insights.• Designed interactive learning modules, utilizing multimedia elements.• Applied instructional design principles for learner-centric content.• Conducted needs assessments, proposing innovative solutions.• Stayed abreast of industry trends and best practices.• Customized training materials for diverse client needs.• Evaluated program effectiveness through assessments and metrics.• Collaborated with teams and clients, exceeding expectations.• Provided ongoing support, ensuring content relevance.• Maintained meticulous documentation, upholding quality standards. Show less

Responsible for providing high-quality technical support for the HPS Management System and Home Power Station products. Support a 24x7 customer processing system, focusing on system integration, test, troubleshooting and maintenance. Support systems operations, upgrade and deployment activities. Work on other programming and documentation projects as required. Decide on technical plan and implementation, function independently. General:Provide technical guidance to the MNOs in… Show more Responsible for providing high-quality technical support for the HPS Management System and Home Power Station products. Support a 24x7 customer processing system, focusing on system integration, test, troubleshooting and maintenance. Support systems operations, upgrade and deployment activities. Work on other programming and documentation projects as required. Decide on technical plan and implementation, function independently. General:Provide technical guidance to the MNOs in relation to in country HPS Management System.Research equipment and component needs, sources, competitive prices, delivery times and ongoing operational costsPlan, prepare and build support environment for ERESContribute to technology strategy and prepare technology roadmapsIdentify and resolve equipment malfunctions, working with manufacturers and field representatives as necessary to procure replacement partsMaintain system logs and manuals to documents testing and operation of equipmentProvide user applications and engineering support and recommendations for new and existing equipment with regard to installation, upgrades and enhancementWrite reports and record data on testing techniques, laboratory equipment, and specifications to assist engineers.Provide customer support and education, working with system users to identify needs, determine sources of problems and to provide information on product use.Operate master consoles to monitor the performance of computer systems and networks.Assists in training engineers, system users, trainees on the proper use and efficient utilization of the management system.Design, Build and Develop:Define and build NOCDevelops new applications to assist with product supportTests electronics units, using standard test equipment, analyse results to evaluate performance and determine need for adjustment as well as develop custom test equipment if required.Procure parts and maintain inventory and related documentation Show less

Setup, implementation, administration, maintenance and monitoring of Google Apps for Business for the company and clients.Assist in the administration and maintenance of In-house VOIP Platform.Assist in the configuration and setup of client VOIP network and phones. Project ManagementRepublic of South Africa:Liaising with Shared Computing Technology Service Provider (NComputing UK) for Technology support and training.Liaising with Software Vendor from overseas to… Show more Setup, implementation, administration, maintenance and monitoring of Google Apps for Business for the company and clients.Assist in the administration and maintenance of In-house VOIP Platform.Assist in the configuration and setup of client VOIP network and phones. Project ManagementRepublic of South Africa:Liaising with Shared Computing Technology Service Provider (NComputing UK) for Technology support and training.Liaising with Software Vendor from overseas to develop custom software for CaaS (Computing-as-a-Service) together with the use of NComputing Thin Terminals (L230/L300)Testing of CaaS together with NComputing Technology.Putting together Setup and User Guides for Administrators for the setup and use of CaaS.Preparing Demos in-house for POC purposes to major Stake Holders and Potential Clients from Africa.Working together with virtualization team of Stortech South Africa for the testing and integration of CaaS with VMware Platform using the V-Block running on vSphere and vCenter Server.Exploring the possibilities of integrating CaaS with Citrix to offer CaaS to clients with BYOD devices.Upgrading of CaaS to run on Windows Server 2008 R2 Standard to make full use of NComputing vSpace Server that can share 1 host with 100 users.Reporting and working directly with the CEO on the happenings and results of all Projects Brazzaville, Republic of Congo:Setup and Implementation of Datacenter at the Nabemba Tower in the city of Brazzaville, Congo.Implementation, deployment and administration of P2P network in the city of Brazzaville to create a city wide Wireless Network (MAN).Implementation, integration and deployment of Client Network with P2P network.Deployment of CaaS and VOIP Telephony over P2P network in the city.Training and support to local administrators and end users on the use of CaaS and VOIP Telephones. Abidjan, Cote d’Ivoire:Setup and Implementation of POC at the 10th Annual Telecoms Expo Show less

• Orchestrated the administration and maintenance of the company's IT infrastructure, ensuring optimal functionality.• Implemented and maintained the MS Exchange Server, facilitating efficient email communication within the organization.• Administered and monitored the Mail Scanner and Proxy Server, enhancing network security and internet usage.• Managed Access Control and PABX Systems, optimizing internal communication and security measures.• Led the purchasing of software… Show more • Orchestrated the administration and maintenance of the company's IT infrastructure, ensuring optimal functionality.• Implemented and maintained the MS Exchange Server, facilitating efficient email communication within the organization.• Administered and monitored the Mail Scanner and Proxy Server, enhancing network security and internet usage.• Managed Access Control and PABX Systems, optimizing internal communication and security measures.• Led the purchasing of software, hardware, and IT supplies, ensuring alignment with organizational needs.• Maintained responsibility for full backups, guaranteeing data integrity and retrieval in case of system failures.• Provided support in the administration and maintenance of internal systems programs such as Diamond Prod, Pastel Evolution, and MiTel. Show less

• Strategically planned and scheduled print converters, ensuring timely job completion and adherence to customer due dates.• Maintained constant liaison with Sales Representatives and Print Supervisors, optimizing communication for seamless production processes.• Attended weekly video conference meetings with Head Office, contributing to collaborative decision-making and planning.• Participated in daily production meetings, discussing daily plans and addressing opportunities for… Show more • Strategically planned and scheduled print converters, ensuring timely job completion and adherence to customer due dates.• Maintained constant liaison with Sales Representatives and Print Supervisors, optimizing communication for seamless production processes.• Attended weekly video conference meetings with Head Office, contributing to collaborative decision-making and planning.• Participated in daily production meetings, discussing daily plans and addressing opportunities for improving service levels. Show less

• Oversaw the complete IT network, including all software applications and hardware requirements, ensuring optimal functionality.• Maintained individual users' software applications and hardware, addressing issues promptly to minimize disruptions.• Monitored Internet usage, providing management with insightful reports and ensuring a secure and efficient online environment.• Managed servers and applications running on them, optimizing performance and addressing any technical… Show more • Oversaw the complete IT network, including all software applications and hardware requirements, ensuring optimal functionality.• Maintained individual users' software applications and hardware, addressing issues promptly to minimize disruptions.• Monitored Internet usage, providing management with insightful reports and ensuring a secure and efficient online environment.• Managed servers and applications running on them, optimizing performance and addressing any technical challenges.• Ensured the proper functioning of the mail server and monitored internet usage, providing management with detailed reports.• Supervised the Electronic Clocking system, guaranteeing accurate timekeeping for organizational processes.• Facilitated collaboration with external IT consultants and specialist software suppliers to resolve issues and improve system efficiency.• Ensured all workstations in the factory were connected and online, maintaining an efficient and interconnected work environment. Show less

• Captured daily waybills systematically and conducted end-of-month client invoicing, ensuring accurate and timely financial transactions.• Maintained a meticulously organized database, regularly verifying and updating data to guarantee current and reliable information.• Generated monthly reports on sales, payments, and outstanding balances, contributing to comprehensive financial overviews.

• Designed and implemented databases tailored to meet the specific business needs of clients using MS Access 2003 on Windows XP Professional.• Scoped business processes for the Visitor/Member Management System (VMS) Project, ensuring alignment with client requirements.• Applied innovative solutions to address client needs, contributing to the successful execution of the VMS project.

• Spearheaded the automation of critical business processes using MS Access 2003, focusing on the management of supplier and customer records along with rate maintenance.• Engineered and implemented an integrated system for the capturing of daily collections, waybills, and streamlined invoicing processes, optimizing operational efficiency.• Ensured the accuracy and completeness of data through regular checks and updates, maintaining the integrity of the database.• Collaborated… Show more • Spearheaded the automation of critical business processes using MS Access 2003, focusing on the management of supplier and customer records along with rate maintenance.• Engineered and implemented an integrated system for the capturing of daily collections, waybills, and streamlined invoicing processes, optimizing operational efficiency.• Ensured the accuracy and completeness of data through regular checks and updates, maintaining the integrity of the database.• Collaborated closely with stakeholders to enhance daily operations, contributing to a more streamlined and effective business workflow. Show less

• Provided accurate and timely quotes for Self-Adhesive Labels (0 to 7 Colours) to sales branches and preferred distributors across the country, Namibia, and Botswana.• Ensured prompt responses to customer quote requests, typically within 24 hours, showcasing efficiency in service delivery.• Optimized job costing on the most economical machines, guaranteeing competitive pricing and cost-effectiveness.• Coordinated with sales branches for follow-ups on quote responses, ensuring… Show more • Provided accurate and timely quotes for Self-Adhesive Labels (0 to 7 Colours) to sales branches and preferred distributors across the country, Namibia, and Botswana.• Ensured prompt responses to customer quote requests, typically within 24 hours, showcasing efficiency in service delivery.• Optimized job costing on the most economical machines, guaranteeing competitive pricing and cost-effectiveness.• Coordinated with sales branches for follow-ups on quote responses, ensuring effective communication and customer satisfaction. Show less

• Directed the entire spectrum of I.T. functions, providing full user support on LAN, Windows NT with MS-Exchange, and Proxy-Server.• Delivered consistent email support, ensuring seamless communication channels for organizational needs.• Maintained constant liaison with Internet Service Providers (ISPs), optimizing connectivity and resolving issues promptly.• Spearheaded the procurement of machinery, ensuring alignment with organizational needs and technology… Show more • Directed the entire spectrum of I.T. functions, providing full user support on LAN, Windows NT with MS-Exchange, and Proxy-Server.• Delivered consistent email support, ensuring seamless communication channels for organizational needs.• Maintained constant liaison with Internet Service Providers (ISPs), optimizing connectivity and resolving issues promptly.• Spearheaded the procurement of machinery, ensuring alignment with organizational needs and technology requirements.• Executed application support, addressing user queries and concerns efficiently. Show less

• Orchestrated the management of NT 4.0-based LANs, ensuring seamless network operations and optimal performance.• Administered MS Exchange-based email systems, guaranteeing efficient communication across the organization.• Oversaw the Group PABX system and managed Voice over Data (VoD) facilities, enhancing communication capabilities.• Led the implementation of Group-wide WAN and LANs, optimizing network infrastructure for enhanced connectivity.• Took charge of the… Show more • Orchestrated the management of NT 4.0-based LANs, ensuring seamless network operations and optimal performance.• Administered MS Exchange-based email systems, guaranteeing efficient communication across the organization.• Oversaw the Group PABX system and managed Voice over Data (VoD) facilities, enhancing communication capabilities.• Led the implementation of Group-wide WAN and LANs, optimizing network infrastructure for enhanced connectivity.• Took charge of the administration of MS Access-based Work Ticket Processing System, facilitating production scheduling and workflow management.• Ensured Y2K compliance for all internal I.T. systems, collaborating with stakeholders to meet project deliverables.• Maintained the Electronic Clocking system, guaranteeing accurate timekeeping across the organization.• Coordinated with external IT consultants and specialist software suppliers, fostering collaborative problem-solving and efficient system operations.• Managed and controlled storage of all software applications, ensuring accessibility and organization. Show less

• Pioneered the development of an innovative MS Access-based Work Ticket Processing System, revolutionizing Group-wide production scheduling and workflow management.• Provided comprehensive user support, including basic PC and MS Office training, internet and email support for management and executives.• Created dynamic PowerPoint presentations for management and executive meetings, showcasing effective communication skills.• Assisted supervisors in producing Excel-based monthly… Show more • Pioneered the development of an innovative MS Access-based Work Ticket Processing System, revolutionizing Group-wide production scheduling and workflow management.• Provided comprehensive user support, including basic PC and MS Office training, internet and email support for management and executives.• Created dynamic PowerPoint presentations for management and executive meetings, showcasing effective communication skills.• Assisted supervisors in producing Excel-based monthly Quality Assurance reports, demonstrating proficiency in data analysis.• Played a key role in ensuring Y2K compliance for all internal I.T. systems, coordinating with suppliers and customers to meet project deliverables. Show less