Renewable energy and integration design firm. From simple solar PV installations to complicated renewable energy systems integrations of more than one type of energy.

Asset management, client recommendations, collection process review, surveillance of assets.

Developed Collector Training ProcessCollector performance management including interview and replacement processingDeveloped Skip-tracing Training ProcessParticipated in software change and verification of completion process, including training and information transferIncreased production 22% through training and process analysis

Developed and instituted monthly vendor collection firm performance actuary processDeveloped champion/challenger reward program for vendor collection firm performanceRedesigned collection firm auditing program including accounting process, payment tracking and dunning criteriaConducted on-site audits of collection firmsConducted due diligence on non-performing asset salesCreated due diligence files for non-performing asset salesRe-designed and implemented new event-based, secured bankruptcy process including liaison role with IT within 45-day timelineImplemented secured bankruptcy process in Cincinnati at merger with FirstarParticipated in monthly process design for USBank recovery departmentSupervised legal process for USBank with vendor collection firmsManaged vendor attorneys, legal process and witness programManaged relationships with national collection firmsTrained new team on secured bankruptcy process after merger

Collector and Collection Manager performance management, including interview and replacement processingDeveloped Collector Training ProcessDeveloped Skip-tracing Training ProcessDeveloped Collection Strategy and Process on Dayton HudsonDeveloped Collection Strategy and Process on medical clientsDeveloped collection strategy on NSF checks for collection clientsInstituted daily performance metric trackingClient liaison for CitibankClient liaison for Dayton HudsonDeveloped monthly audit process on collection staff for performance metrics based on subjective and objective metricsCreated programming flowcharts for proprietary collection softwareParticipated in company location move project Developed reward program for Dayton Hudson teamCreated and administered monthly spiff/contest programs for collection staffDeveloped skip-tracing and reward program for 1st Bank teamSuccessfully captured top agency tier for Dayton Hudson relationship in 90 days

Developed Collector Training ProcessCollector and Collection Manager performance management including interview and replacement processingDeveloped Skip-tracing Training ProcessOversaw bookkeeping, accounting and administration process for Dallas officeSupervised specified general aspects of new office construction for Dallas expansionConducted process audits of bookkeeping, administration and collectionsAssisted clients in audits of dunning criteria and accountingAttained top ratings from American Express agency audit teams in Philadelphia, Chicago, Denver, and Dallas officesParticipated in troubleshooting of one of the first automated offices in the enterpriseParticipated in changeover to an automated collection process from manual process Participated in and supervised legal processCreated monthly spiff programs and contests for collection staff 2-time Top General Manager out of 22 offices based on liquidation rates