Jason Miles, Cfe Email & Phone Number

Texas

Manages 4 divisions and 15 employees with the highest employee engagement scores for 3+ years. Supervised the investigations of over 95,000 fraud cases and recovered or prevented the loss of over $12+ million YoY. Maintained a 98% employee retention rate throughout management career. Communicates and reports regularly to Senior Management and Board of Directors, keeping them informed of all aspects of the Credit Union’s Security and Financial Crimes risk management activities including an evaluation of its relative risk exposure. Directs and coordinates investigations with legal counsel and law enforcement, including subpoenas. Oversees all security protection initiatives taken to ensure sufficient and appropriate business justification. Conducts risk assessments of new products and services as well as the completion of annual Fraud and Security related risk assessments to further help identify areas of increased risk exposure. Pinpoint opportunities for increasing efficiency in compliance and risk management practices, including finding cost control strategies while balancing business concerns.

• Created a Dispute Operations Division, managing over 1000 cases monthly.• Managed and resolved all Regulation E disputes.• Created the Physical Security Department and developed the entire program.• Created and implemented a card-based access program throughout the credit union.• Created the Investigations Division.• Created the Fraud Analytics Division, leading to a positive return on investment in two months.• Focused on lowering losses in debit card, dropping over 30 basis points in fraud loss ratio.• Managed and resolved all Regulation E disputes• Focused on lowering losses in debit card, dropping over 30 basis points in fraud loss ratio.• Facilitated confidential, internal personnel investigations in collaboration with Human Resources. • Requested by Sr Leadership to oversee an additional internal team; tasked with enhancing the productivity, employee morale and engagement.

Overall responsibility for internal and external investigations dealing with fraud and money laundering, corporate policy violations, workplace violence and any other criminal matters. Prepared and issued final reports for internal and external distribution. Testified in court and other legal proceedings as needed.Maintained knowledge of specific company policies, laws and regulations, and best practices in the investigative field. Key Accomplishments:• Managed over 1200 debit card cases per year.• Maintained a successful resolution rate of 78% or greater.• Every year offset the cost of the department by 125%

Lead hostage negotiator for the Police Department.Investigator responsible to investigate alleged or suspected criminal violations of local, state, or Federal laws to determine if evidence was sufficient to recommend prosecution.Patrol officer responsible to enforce State and City laws and City ordinances.Key Accomplishments:• Successfully negotiated a hostage situation where all civilians were released without harm and four wanted subjects were taken into custody.• As part of the Criminal Investigations Division received exceptional performance review and a commendation for performance from the Chief of Police.• Case load was consistently among the highest in the Department with a clearance rate of 90% or higher compared to the Department standard of 50%.• Received an Exceeds Expectations on every yearly evaluation.• Received a total of 10 Commendations during tenure with Lake Jackson Police Department. Five were directly from the Chief of Police.

Collaborated with marketing representatives on sales calls and provided ongoing support to generate new business. Aided in the development of a food service department. Researched suppliers for new products and reported findings to executive management. Managed all aspects of Accounts Payable and Receivable. Developed strategic alliances with existing clients to increase sales. Performed inventory control. Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementation.Key Accomplishments:• Successfully located and secured agreements with key raw material suppliers.• Successfully located and secured 20 customers.

Performed cost/benefit analysis for potential customers. Presented written and verbal sales proposals. Provided demonstration of vehicles and special features. Researched and analyzed competitive market. Key Accomplishments:• Developed and maintained a computer based sales database for sales staff.• Implemented and managed the internet sales department.• Consistently ranked in the top 3, out of 20, for highest yearly sales.

Was the primary therapist for on ongoing caseload of 11 residents. Created treatment plans, tracked clients progress towards goals, and assisted direct care workers to ensure clients success in the program. Conducted individual and family therapy sessions. Performed community outreach, advocacy and mediation as needed. Utilized clinical skills to screen client's psychiatric status and implemented appropriate interventions and de-escalation techniques. Key Accomplishments: • Developed, initiated, and maintained a drug and alcohol treatment group.• Promoted three times as a result of excellent work performance.• Accepted into the American Association for Marriage and Family Therapist certification program.

Certified Fraud Examiner

Certified Peace Officer

Bs, Psychology