Fanatically customer service driven; leading IT services/support for one hundred stores, four offices, and the distribution center for the Americas region- Streamlined support team and processes for faster and more reliable support- Mapped out and documented escalation points and strategy to provide quicker time to resolutions of tickets

Oversaw deployment, configuration, support, and modernization of all backend and computing systems across 200+ retail locations, two warehouses, and five offices within the Americas region Cultivated relationships with key internal stakeholders and colleagues, fostering a positive culture of collaboration, customer service, and knowledge sharing

Responsible for IT Operations for the rapidly growing New York location:- Managed all aspects of the IT portion of AKQA's new office and datacenter buildout consolidating several office locations into one space resulting in zero unscheduled downtime to the business- Cultivate an IT team that received a 98% satisfaction rating from an employee IT survey- Foster a more collaborative relationship with the global AKQA IT staff by opening up communication channels between offices- Manage DevOps for internal Development Team creating efficiencies in development time and accuracy- Regularly audit and remediate compliance standards based on SOX controls and client security requirements- Prioritize staff development and employee satisfaction to maximize potential, abilities and to promote motivation- Ensure proper maintenance of local IT infrastructure to facilitate maximum uptime for critical and non-critical infrastructure

Responsible for IT Operations for Grey Group's Global Headquarters and Datacenter:- Managed GHG's IT operations while taking on Grey Groups staff and infrastructure

Highly effective leader:- Project Lead for a Globalization project to integrate our recently acquired UK office- Coordinated technical logistics for GHG's corporate headquarters move - Manage each staff member to bring out their individual strengths and motivation- Train staff to proficiently perform their job functions and to proactively seek to improve their skills- Skillfully resolving conflicts, be it between IT Staff, employees, or outside vendors- Organizing the team to perform high pressure, time sensitive projects such as a newly acquired office integration into the corporate network Analyze business requirements to identify technologies to improve efficiency and reduce cost by:- Implementing an instance of the service BOX for Enterprise to provide easily accessible file sharing for the increasingly mobile employees- Identifying and implementing a cost effective SAN in Compellent that provides stability, security, speed, reliability and redundancy- Reduced consumable costs by introducing virtualization in the datacenter effectively reducing the amount of hardware going from 80 physical servers to 12Produce exceptional results with high profile projects by:- Creating extremely detailed project plans- Gathering effective team members to provide expert and timely results- Garnering the appropriate knowledge and ability to select the proper technology for the desired outcome- Gaining a large breadth of knowledge and being a multi-disciplined technologistMaintain a highly available environment by:- Properly maintaining all equipment and software in the environment- Analyzing and reviewing performance metrics to ensure optimization is achieved- Meticulously adhere to security and SOX controls maintaining strict adherence to policies and SOP’s- Training users and staff to properly operate in our specific environment and tool-sets