✪ Effectively coordinates and manages HR Shared Services functions to support operations across the Hertz Corporation. Oversees the functions within the HR Shared Services team with a focus on maintaining the highest level of customer satisfaction, data integrity, and confidentiality. Managing a team of 15 HR Specialists/Senior Specialists direct reports.✪ Develop and lead a high-performing HR Shared Service team through personal and professional development opportunities, engagement, recognition, workload management, and coaching✪ Create an excellent customer experience by leading an employee-focused culture, resolving escalations, and driving efficiencies.✪ Act as a resource to the AskHR team by answering questions, sharing information, resolving concerns, auditing data, troubleshooting, and problem-solving.✪ Support compliance by ensuring processes and policies align with local, state, and federal laws and the SOX narrative.✪ Proficiency in Salesforce CRM, Oracle HR, iCIMS ATS, ADP, I-9 Tracker, Microsoft Office✪ Supervise, coach, mentor, and motivate a diverse team; ensuring individual and team accountability and performance standards are met

✪ Grew client base and revenue 100% from 2014 to 2020 with consistent YOY growth.✪ Researched and advised clients on their company benefits and retirement options.✪ Developed vital HR knowledge through continuing education and licensing requirements✪ Managed compliance, and regulations, following federal and local laws.✪ Developed coordinated protection plans for the immediate and long-term implementation strategy.✪ Specialized in Medicare, ancillary indemnity plans, life, and annuities insurance.✪ Managed data entry of proprietary database.✪ Coordinated meetings and training.

✪ I Collaborated with the executive team CEO, HR Manager, Chief Marketing Officer, and Operations Director to ensure best practices and build a successful company from startup ground floor✪ I Created strategic roles and processes that lead to 160% profit growth in a high-volume industry✪ I Improved client retention by 15% for startup environment real estate coaching business✪ I Established over 25 new roles, including business development expert, customer support coordinator, accountability/onboarding specialist, and expanded the business strategist role✪ Spearheaded the strategic planning for Human Resources efforts of workforce planning, creating policies, compensation plans, hiring, training programs, employee development, maintain employee relations, and handled terminations✪ Created training program, schedules, time management, continuous improvement, strategic direction, and employee engagement✪ Facilitate team meetings, forecast quotas, data analysis trends, generate reporting, create processes/systems, increase sales and conversions✪ Recruited, trained, and manage onboarding a remote team of 15 Virtual Agents from the Philippines to improve operations efficiency while maximizing our payroll budget

✪ Served as an HR consultant to Hospital Group, a 12,000-employee medical organization, supporting human resources by becoming an expert on employee benefits (insurance, retirement, leave) and onboarding new employees ✪ Coordinated with unit leaders across multiple sites to conduct benefit reviews for employees and new hires, explaining standard core company benefits and presenting additional benefits options✪ Met with and supported the C-suite executives and practice groups by assisting with their unique benefits package and retirement plans✪ Recognized as one of two consultants ever in BCI who generated over $100,000 in premiums a month

✪ Developed innovative solutions to identify and develop new customers, including networking, prospecting, and compiling lists of potential customers, and maintaining an active pipeline✪ Manage a large volume of accounts (1,500+) totaling $10 million in annual sales✪ Collaborated with national management, marketing, and technical staff to support beta programs✪ As one of ten national mentors provided training support to new business development managers✪ Named Platinum Performer in 2011, 2012, and 2013 for exceeding quota by more than 110% in total sales and new business sales for the quarter (top 3% out of 250 account representatives)✪ Recognized as Top Performer, consistently ranked in the top 5% of performers in the sales quadrant consisting of 5 teams with 100 representatives✪ Awarded Sales Rep of the Month for being the top performer in sales volume on a sales team of 15 representatives (2011, 2012, and 2013)

✪ Managed full sales lifecycle from cold calls, establish relationships, determine business needs, create a proposal, provide brand awareness, and close deals✪ Researched product and pricing to meet all potential business needs and presented and negotiated contracts to support commitments for customer approval