► Responsible fore Planning, overseeing and managing the certification process for the company’s ISO 9001:2015 certification deliverables.► Completing over 50 Internal Audits per year. This also includes communicating and presenting feedback on quality issues to key business partners.► Ensuring An Post retain their ISO 9001:2015 Certification with the National Standards Authority of Ireland (NSAI), which was accomplished in 2023.► Creating and updating all Standard Operating procedures and Process Maps throughout An Post.► This included effectively planning 464 quarterly audits between all Admin areas and Delivery Service Units across Ireland. ► Monitoring risk management procedures and maintain and analyse the risk register to identify and report issues to management this included managing high level projects for An Post commerce.

►Using organisational skills to ensure all work is done efficiently and effectively to deal with high volumes of both mail and parcels on a daily basis. ►Providing a friendly and reliable service in a customer-focused environment.►Adapting to new routes and environments daily, while carrying out overtime to make sureour customers receive all mail and parcels on the day.

► Providing superior customer service to both lifelong clients and new clients suggesting sizes and products, going the extra mile to make sure any alternatives are suggested such as checking different stores or checking online.► Dealing with up to 100 customers per hour whether it is answering questions, giving advice or taking sales. ► Merchandising stock and maintaining strong visual standards to maximise sales revenue. ► Mentioned regularly on customer surveys for customer service.► Dealing with cash and card transactions.►Filling in the staffing sheets to inform staff members of where they should be to maintain standards and customer service.► Offering assistance, building customer confidence , offering suggestions and opinions.► Taking suit measurements and offering advice on sizing and colour schemes.