Account Manager for AppFolio's LISA artificial intelligence service.- Responsible for deeply understanding the business of 30+ customers to unlock the value of LISA through analytics, problem solving, and advisory services.- Create efficient ways to monitor performance metrics across all customers.- Partner closely with clients over the course of their product trial to achieve measurable success with Lisa and effectively present performance results.

Onboarding & Support Specialist for AppFolio's LISA artificial intelligence service.- Develop a detailed understanding of the onboarding process to set clients up for success.- Enhance customer satisfaction by providing distinctive service through proactive and reactive support.- Attain a deep knowledge of LISA product functionality and its interactions with other AppFolio product features.

- Assist with onboarding new employees by leading internal product training lectures and pairing with them to resolve complicated support requests.- Present client feedback to our Product organization through internal channels.- Own the support experience for my dedicated accounts, discussing best practices and providing consultative support with resolutions tailored to their company’s needs.

- Deliver an excellent customer experience through the efficient and personable resolution of open support requests.- Utilize Salesforce to maintain an organized queue of open support requests and own them to resolution.- Independently seek out opportunities to drive outcomes in team product knowledge and performance.- Serve as a certified Product Expert to assist in training and mentoring Associate CSMs.- Maximize value to team by taking on advanced case types including risk cases and deeper accounting projects.- Assist Manager by reassigning support requests between team members to ensure a balanced workload.- Represent AppFolio at customer-facing events.

- Deliver an excellent customer experience through the efficient and personable resolution of open support requests - Master the AppFolio Property Manager product - Utilize Salesforce to maintain an organized queue of open support requests and own them to resolution

• Supervise floor operations during and after mealtime, delegating tasks and ensuring that they are completed efficiently and up to company standards • Train employees to perform their duties while simultaneously directing floor operations in a fast-paced work environment with up to 2200 customers in one meal• Assess employee performance and address shortcomings by providing feedback for employee development for the 90-140 students employed• Adapt to problems during the shift by analyzing the situation and taking an appropriate response• Deal with a variety of customers and employees daily in a professional manner• Utilize company computer to create accurate signage for food items in order to identify potential allergens• Assess labor needs by looking at the projected customer count and send home excess employees in order to minimize student labor cost• Demonstrated ambition by pursuing rapid promotion and attained the position of student manager after the minimum time period (one year)

• Oversaw dish room operations, ensuring that all stations were supplied with the necessary dishes and utensils• Ensured that all dishes and equipment were maintained in compliance with company safety standards• Demonstrated multitasking ability by directing employees in my crew while also performing tasks of my own

• Compiled research on topics for Supervisor Benoit to take to meetings in a clear and concise manner• Accompanied Supervisor Benoit and his staff to a number of meetings in order to take notes• Demonstrated professionalism while making phone calls and attending meetings• Gained clerical experience by assisting with administrative office tasks