• Create inventory spreadsheets and catalog hardware and software versions for clients• Set up remote conferencing • Assist in data center and server room relocation and buildouts• Retiring and wiping user data from out of warranty systems• Created new user accounts and services through Active Directory• Installed POS systems and Kiosks for clients• Handle day to day administrative duties for various email systems • Helped integrate existing infrastructure to more modern cloud and SaaS technologies• Migrate from on prem solutions to Cloud and SaaS based solutions

• Provided first line support for computers, both hardware and software, cell phones, printers and more with speed and efficiency• Set up and troubleshoot Audio/visual equipment, including Polycom and video conferencing• Performed routine tasks, such as maintaining user accounts in Active Directory, monitoring backup processes and preparing backups for both long term and short term off-site storage• Experienced in Mac hardware and software installation, maintenance, troubleshooting, optimizing, and networking in cross-platform (mac/Windows) environments• Aided in several complete office moves. Including monitoring and confirming proper instillation of users’ computers, deploying IP phones, mounting in-house server equipment, and following up with users concerns and issues after the move• Provided remote and after hours support for both local end-users and remote users• Assigned user accounts and granted permissions to shared resources, assured senior management of data protection by demonstrating permission settings• Assisted in data center and server room moves and buildouts• Provided mobile device management on all business owned IOS and Android phones using VMware AirWatch• Help create MV’s for the sysadmins to deploy to users via vSphere • Manage and update Endpoint protection on all user systems through Symantec Endpoint protection• Travel to tradeshows and conferences to do hands-on updates and repairs on remote users’ systems• Schedule and perform maintenance windows for system repairs and upgrades