Jason Patnode Email & Phone Number

San Jose, California, United States

I built a distinguished record of achievement.I was promoted to manage 10 business units, with the area producing significant annual revenues. I lead, coach, mentor, and motivate a team of 10 direct reports, as well as overseeing ~90 indirect reports. I recruit, hire, train, and evaluate team members, reporting to corporate management. I create and execute strategies to achieve company goals, including operational excellence, regulatory compliance, customer service/satisfaction, and performance management. I conduct weekly calls with all 10 managers to provide new information and review progress/issues. Notably, I:❖Took over the San Jose market and transformed negative sales/profit into positive growth, with sales increasing by 12% YOY.→ Transitioned 12 stores into service-driven operations, preventing elimination of the Wheel Works brand/stores. Converted loss in sales into a substantial sales increase in 2022; additional increased sales in 2023.→ Enabled the San Jose market to become profitable after 15 years of under-profit performance by year 2 via payroll/overtime control strategies (significant profit by 9/2024).→ Transformed a location that was unprofitable for 15 years (losing money annually and subject to close in 3 months) into profitability within 1 month, with the lease resigned for 1 more year. Developed and promoted a manager to the store who made a critical difference in the turnaround.❖Increased stores’ flush service sales from 4% to 15.3% through continual coaching of team members and unique bonus awards (#1 in flush sales in NorCal for 8 months).❖Implemented tenacious recruitment strategies to bring in new team members, achieving consistent success in recruiting.❖Maintain a high level of retention by treating team with dignity and professionalism, empowering them, and listening to their concerns.❖Prestigious Area Manager of the Year award winner, and Area Sales winner of the quarterly EPIC sales event multiple times.

Albuquerque, New Mexico, United States

I transitioned through a series of positions within Firestone/Wheel Works, including multiple promotions. I was brought on board to manage all aspects of a tire and service center store ($1.5M to $3.5M in annual revenues, $120K to $400K in annual profits). I supervised, coached, and mentored a team of 5-10 employees, guiding team members in achieving revenue and profit goals, with a focus on delivering customer service excellence.As Service Manager, I interacted directly with customers to determine their needs and recommend the appropriate services, as well as suggesting services for proactive vs. reactive maintenance. As Sales Representative, I sold products and services to a broad range of customers, including preventive maintenance recommendations. I am proud to have:❖Led a 180-degree turnaround for the company’s store in Petaluma, CA ($300K in monthly sales) and Albuquerque, NM (increase from 12 to 25 and then 45-50 cars per day, on average). Incorporated the Apple Store model of exemplary service within the stores to drive sales growth.❖Received a promotion from Sales Representative to Store Manager in the Albuquerque, NM store for ranking as the #1 salesperson in the location.❖Earned Store Manager of the Year, EPIC Manager of the Quarter, and Profit Leader of the Year awards.