Jason Payne Email and Phone Number

◊ Provide 3rd level expert support for eAudIT suite of applications◊ Participate in the delivery of training to Audit professionals ◊ Deliver continuous NSC and DSS training on new releases to ensure strong 1st level support performance◊ Record system problems and status information through the use of Remedy◊ Participate in the testing of new prototypes and delivery of feedback

◊ In charge of multi-user move project. Move computer equipment, phones, enable network drops, and wire phones if jacks are not active. ◊ Build machines for new and existing employees using Ghost Image. Install and configure software. ◊ Answer helpdesk support calls and emails for 250 user environment. ◊ Manage and maintain all inventory for Desktop Support department. Account for all incoming and outgoing supplies to all employees. ◊ Create and mange user accounts in Active Directory, create accounts and assign phone extensions using Avaya Administration.◊ Responsible for hardware upgrades such as, memory upgrades, video cards, swapping hard drives and backing up data.

◊ Assist with software rollouts with many small to mid-sized companies.◊ Configure new laptops and PC’s. ◊ Provide technical support, troubleshooting and diagnosing hardware and software problems including desktop, laptop, WAN, LAN, and remote systems.◊ Identify and remove computer viruses.◊ Assisted with power outage project on a weekly basis that required me to power on server and make sure all individuals could access the network. Mapped network drives and mapped individual to appropriate network printer if needed.

Supplied technical support to clients thru group support line and worked diligently to resolve any issues at point-of-call. Provided troubleshooting assistance to the end user for the proprietary software, as well as other electronic file formats.Worked directly with IT developers on testing proposed application upgrades, determining application improvements and preparation of the end user instruction manual. Developed training procedures for new and existing clients on the benefits of electronically remitting payroll contributions. Assisted sales department on conference calls to discuss available electronic remittance formats with perspective clients.Responsible for communicating to various payroll vendors the specifications of electronic file record layout accepted, as well as, discussing data needed in file on a plan-to-plan basis. Responsible for reviewing file and making sure it is in the proper format. Introduced clients to the latest application developments put in place to accomplish the goal of securely receiving electronic data from plan sponsors for all products (401K, 403B, 457 & 401A).Assisted various internal departments by making proactive calls to plan sponsors, payroll vendors and financial consultants to review identified processing issues and correct future remittances of electronic data files. Completed administrative setup for web-based application based on plan documents. Troubleshooted any web errors the user may encounter, including connectivity problems.