Jason Peak Email and Phone Number

Private Yacht Management Solutions

• Perform installation, troubleshooting, automation, configuration and repairs to networked desktop, laptop and telecommuting systems and servers• Support over 500 users in various departments • Conduct root cause analysis and resolution to incidents and problems• Plan, configure, automate, deploy, maintain, and administer infrastructure components, systems, and processes including the installation and configuration of desktop/laptop, IP phones, Windows operating systems, and other client based applications that are used to run critical business functions• Complete QA testing including timings for proprietary claims applications• Create and complete ITIL based change orders following strict standardized change management process • Troubleshoot and resolve client/server based and related infrastructure problems • Ensure computing devices are effectively monitored and maintained through the use of Spectrum Server monitoring tool • Create/ Configure Audio/Video Alert Display system in multiple positions at facility• Utilize CA ITCM to deploy and distribute Software configuration and reimaging workstations• Monitor all site Printers with printer site management tool while reporting printer usage and analyzing where we can be more efficient via a scorecard to management • Member of IT CAB team to approve and conduct changes with change management.• Work closely with systems administration, storage and networking departments to ensure storage is provisioned properly, and backups are properly performed, and devices are communicating properly on the network. • Document incidents, problems and change requests through a Service Desk tool to ensure all requests are fulfilled, all incidents and problems are properly tracked, and ensure that all changes are entered according to policies and procedures.• Track inventory and User asset locations on the floor to insure all equipment is accounted for using Asset Tracking tool (RedBeam)

Create user accounts in Active Directory using Windows Server 2003 Modify User Accounts (Disable, VPN Access, Rights/Permissions, Distribution Groups) Modify Data Transcription data in Microsoft SQL Troubleshoot and resolve all user IT issues Troubleshoot issues with Ricoh Multifunctional Printer (Manage user printer/ scan to folder accounts) Configure Email through Microsoft Outlook through Webmail (RPC over HTTP) Fix computers, and install various hardware and software Replace network switches and routers Enable dead ports in branches Assist in various Cisco VOIP settings and Phone Transfers Troubleshoot Cisco VOIP Phone issues Monitor the client/server network Supply Helpdesk Support for over 100 Branch locations, and over 300 Users Administer our Helpdesk Ticketing Software (Footprints 8) Create accounts, modify access, create quick tickets and any other feature to help make the ticketing process easier.

Create user accounts in Active Directory using Windows Server 2003Modify User Accounts (Disable, VPN Access, Rights/Permissions, Distribution Groups)Modify Data Transcription data in Microsoft SQLTroubleshoot and resolve all user IT issuesTroubleshoot issues with Ricoh Multifunctional Printer (Manage user printer/ scan to folder accounts)Configure Email through Microsoft Outlook through Webmail (RPC over HTTP)Fix computers, and install various hardware and softwareReplace network switches and routersEnable dead ports in branchesAssist in various Cisco VOIP settings and Phone TransfersTroubleshoot Cisco VOIP Phone issuesMonitor the client/server networkSupply Helpdesk Support for over 100 Branch locations, and over 300 UsersAdminister our Helpdesk Ticketing Software (Footprints 8) Create accounts, modify access, create quick tickets and any other feature to help make the ticketing process easier

Assist users with different IT issuesRun routine SQL queriesInstall hardware/ Software Troubleshoot users issuesWork with Medstar Client accounts softwareWork with Radworks Imaging SoftwareConfigure and maintain branches network setup

Communicate clearly to obtain information about services desiredUsing my vast amount to IT knowledge to assist customers with all IT questionsPerform backups of computers and completing initial computer setup/updatesInstall hardware, and perform on the spot troubleshooting for customersGive suggestions for different hardware/software advice to customersCreate a calm environment for customers that are bringing in their computer to be fixed

Deal directly with customers by telephone or face to face interactionsHandle and resolve customer complaintsEnsure that each customer is met with the utmost respectProviding the customer with a pleasant shopping

Assist branch employees with daily tasksHelp customers locate requested informationFix any computer issues that may happenWork as a team to fulfill duties and create a productive environment