Jason Peral Email & Phone Number

Toronto, Ontario, Canada

• Broadcast Signal Monitoring: Detect and diagnose signal issues such as video loss, sync problems, or degradation, escalating issues when necessary.
• Incident Management & Troubleshooting: Respond promptly to alarms or issues flagged by monitoring systems. Diagnose and troubleshoot problems related to broadcast transmission, IP networks, and hardware, minimizing.
• Network Monitoring & Support: Oversee the performance of IP networks that support broadcast transmission, including monitoring for latency, packet loss, and connectivity issues.

Ontario, Canada

• Advanced Troubleshooting: Utilized advanced diagnostic tools to pinpoint and resolve complex internet and VoIP issues, ensuring minimal service disruption for clients
• CRM Ticket Management: Streamlined clients issue resolution by meticulously logging interactions and solutions in the CRM system, maintaining accurate records and processing seamless follow-up
• Technical Trend Analysis: Analyzed emerging technical issues and collaborated with the support team to develop proactive solutions, enhancing service reliability and client satisfaction
• Service Optimization: Implemented personal improvements to the diagnosis workflow, optimizing resolutions times and reducing response times for technical support requests and lowering AHT.

Mississauga, Ontario, Canada

- Diagnosed Hardware and Software Issues: Routinely assessed and resolved various technical problems with workstations and handheld scanners, ensuring minimal downtime and optimal functionality in a fast-paced work environment.- System Maintenance and Troubleshooting: Performed comprehensive maintenance tasks including password resets, system updates, and.