Jason Plummer Email and Phone Number

Primarily responsible for the delivery of in-field support to assist Poolwerx Franchise Partners achieve annual sales and profitability targets and future business growth. The role also assists with the protection and promotion of the Poolwerx brand and with the monitoring of compliance standards in areas including staffing, safety, retail practices, client experience and store merchandising.

Retailer of the largest range of party supplies in Australia.Responsibilities:Establish a platform for expansion of the business.Overall business operations.Income and expenditure. Ensuring the business was financially viable through improved sales and reduced costs.Development of Company Cultural perspective.Policies and Procedures.Recruitment and Training.Key Achievements:Development of the company Policy and Procedures manual and the abridged New Employee Manual.Development and introduction of a New Employee Induction and Training program.Development and introduction of SOPs (Standard Operating Procedures) for workplace health and safety.Development and rollout of the Customer Service program.Development and introduction of basic administrative functions for office and stock control.Review of expenditure with reductions in phone, electricity and merchant fees.Development and introduction of vaild employment contracts and IFA's across the business.Review and implementation of store layout.Recruitment of key management roles within the business.Complete refit of Campbelltown site.Lidcombe site 2013 Business of the Year across all categories.

Business Owner of Pigeon Coffee a successful cafe in Surry Hills featured in the SMH Good Cafe Guide and featured in the November Travel and Leisure magazine.Responsibilities:Recruitment and training of the cafe team to ensure a consistent quality offering with exceptional customer service.Adherence to local and state regulations with a focus on food safety.Ensuring the business was financially viable through improved sales and reduced costs.Key Achievements:10.1% increase in sales FY2012 against FY2011 whilst 4 additional cafes opened within the immediate area.Reduction in labour costs by 18% through rostering to meet the needs of the business and upskilling the employees to be more efficient and able to multi task.Selling the business in September 2012.

Improving the customer experience in every 7-Eleven site.Effective supervision of 119 sites ranging from small stand alone convenience stores to full petrol sites.Supervision of 9 district, 2 trainee and 2 regional managers.Educating and building a working relationship with franchisees from various cultural backgrounds and with varying skill levels.Budgeting and profit analysis for the state.Educating and upskilling the NSW corporate team to ensure cohesion and success in driving the states results.Key Achievements:FY2010 Gross Profit $ achieved a growth of 8.1% on FY2009.FY2010 Gross Profit % achieved a growth of 2.7% on FY2009.FY2010 Merchandise Sales achieved a growth of 5.3% on FY2009.FY2010 EBIT achieved a growth of 31.6% on FY2009.; Franchisee Satisfaction achieved company target of 80%.; Friendly Service achieved company target of 95%.

Ensuring all customers had a positive Macro experience.Achieving the company's financial targets.Upskilling store management teams across all aspects of running a successful business.Recruitment, training and development.Development, implementation and adherence to policies and procedures.Succession planning.As Store Development Manager Store design and layout.Development and introduction of the preventative maintenance program.Project management of multiple store refurbisment and opening.Achieving refurbishment and opening budgets.Liaise with local council and government authorities to ensure compliance.Key Achievements:; % reduction in operational labour costs compared to FY2007.Significant reduction in employee turnover in existing sites by improving the lines of communication within the business and educating the store managers in providing a stable work environment through a period of significant change.Successfully opening 8 new stores on time and within budget.Reduction in store opening costs by $200000 per store through an ongoing review and alanysis of each opening.Company wide review of preventative and general maintenance, renegotiation of contracts and reverse auctioning of utilities resulting in a saving of $350000pa.

Ensuring customers expectations are met across the store everytime.Effective leadership of approximately 70 employees.Store budgeting and wage analysis.Remuneration and general expense control.Recruitment, training and development of employees.Food handling and hygene implementation and maintenance.Workplace safety implementation and maintenance.Key Achievements:Company budgeted sales and wage targets achieved in both stores.Successful company audit achieved at Cecil Hills.Reduction in employee turnover at both stores.

Ensuring customers expectations are met across the store everytime.Effective leadership of approximately 90 employees.Store budgeting and wage analysis.Remuneration and general expense control.Recruitment, training and development of employees.Food handling and hygene implementation and maintenance.Workplace safety implementation and maintenance.Key Achievements:Wage budget achieved in both stores.Sales increase on prior year achieved in both stores.

As Store Refurbishment Project ManagerEffective leadership of approximately 10 permanent employees plus contractors.Project budgeting.Achieving deadlines within budget.Recruitment, training and development. As grocery manager Ensuring customers expectations are met across the department everytime.Effective leadership of approximately 20 employees.Department budgeting and wage analysis.Remuneration and general expense control.Recruitment, training and development of employees.Food handling and hygene implementation and maintenance.Workplace safety implementation and maintenance.Succession planning.As a trainee manager I spent approximately 18 months working across all departments within the supermarket gaining a basic understanding of what it takes to be a successful retailer.