Jason Mitchell Email & Phone Number

Kingston, Jamaica

I was responsible for using my knowledge of the company’s products and services to connect with consumers and generate sales for their employer. My duties include developing sales pitches to sell products or services, making cold calls to sales leads or taking calls from prospective customers and maintaining documentation of their sales like invoices or client contracts.

Kingston, Jamaica

I was employed to provide quality customer service in the following areas: Account Maintenance, Billing, troubleshooting, Fraud prevention and taking emails and using soft skills with customers.Taking Emails/Chat: Accepting emails and chat from customers in a professional environment being clear and precise when responding to customers while using soft skills taught to ensure my customers feel valued.Account Maintenance: Making the necessary adjustments to customers account to ensure that they enjoy the best experience while using the companies services.Billing: Assisting customers with understanding their bills and how they are charged. I was also tasked with issuing refunds where eligible based on the companies refund policies.Troubleshooting: Acknowledging queries and issues face by the customer as it relates to services, content and software problem to provide them with a satisfactory resolution by utilizing my keen knowledge of the company's products and services.Fraud Prevention: Being vigilant for fraudulent activity on a customers account including investigation into possible phishing attempts and reporting to the relevant department to ensure the safety of the customers' personal data. I was also tasked with ensuring that customer information is protected by making sure it is only shared with the correct party with the proper authorization.

Kingston, Jamaica

I was employed to provide quality customer service in the following areas: Account Maintenance, Billing, troubleshooting, Fraud prevention and taking emails and using soft skills with customers.Taking Emails/Chat: Accepting emails and chat from customers in a professional environment being clear and precise when responding to customers while using soft skills taught to ensure my customers feel valued.Account Maintenance: Making the necessary adjustments to customers account to ensure that they enjoy the best experience while using the companies services.Billing: Assisting customers with understanding their bills and how they are charged. I was also tasked with issuing refunds where eligible based on the companies refund policies.Troubleshooting: Acknowledging queries and issues face by the customer as it relates to services, content and software problem to provide them with a satisfactory resolution by utilizing my keen knowledge of the company's products and services.Fraud Prevention: Being vigilant for fraudulent activity on a customers account including investigation into possible phishing attempts and reporting to the relevant department to ensure the safety of the customers' personal data. I was also tasked with ensuring that customer information is protected by making sure it is only shared with the correct party with the proper authorization.