Jason Paddock Email & Phone Number

Atlanta, GA, US

Specializing in MarTech strategy, Data Solutions, and Automation.Passionate about helping businesses harness the power of marketing technology

San Carlos, California, US

* Led the Marketing Data and Technology department; hired, managed, and motivated team members to do their best.* Managed a $4M budget across multiple technologies and vendors.* Defined and implemented strategies to increase marketing effectiveness, reduce costs, and increase revenue.* Liaised between marketing, product, and engineering teams to achieve.

San Carlos, California, US

* Partnered with the marketing team to discover and implement new ways to collect and utilize first-party data.* Designed frameworks that are scalable and easy to use for non-technical users.* Automated tasks and campaigns that allowed marketers to focus on the next initiative.* Assisted in the move to real-time data and actions that enabled delivery of.

San Diego, CA, US

* Key member of the Client Success organization - Hired, managed, and mentored 6 post-sales Solutions Engineering/Support team members. * Created a technical onboarding program to ramp new hires efficiently.* Designed and implemented a services scoping calculator to quickly and accurately quote professional services.* Established custom time tracking.

San Diego, California, US

* Created new service offerings for support as well as implementations based on client demands.* Designed trigger based metrics to know when to hire to allow for recruiting and ramp time.* Led team meetings.* Created trigger based metrics to streamline scoping process. * Built automation tool to automate around data layer recommendations and audits..

San Diego, California, US

* Aid in the management of team as the first line of escalation.* Mentor and train the team through group sessions and 1on1’s.* Lead team meetings.* Enforce implementation process and best practices among team.* Work cohesively with other departments in a leadership capacity. (DM, DS, etc.)* Onboards new team members.* Contribute to and lead change within.

San Diego, California, US

* Communicate effectively with marketing teams, business stakeholders, and web developers.* Be a recognized subject matter expert working with enterprise clients.* Problem solving by effectively analyzing complex issues, identifying possible solutions, and present recommendations to client.* Manage and prioritize workload across multiple projects.*.

Reston, Virginia, US

* Mentor and train teammates and new hires.* Led team meetings.* Handle escalated issues.* Wrote standard operating policies for additional team members.* Created an interview process and test for new hires.* Implemented customer satisfaction surveys to clients after each engagement. Followed up with clients if they were unsatisfied to resolve any.

Reston, Virginia, US

* Perform load testing against customers web sites as well as provide detailed analysis and recommendations for improvement.* Write advanced web automation Selenium/WebDriver scripts in JavaScript.* Technical account manager for customers who wanted a single point of contact for support and initial account setup.* Provide training for customers that want.

Reston, Virginia, US

* Tier 2 support for the Webmetrics product line.* Write browser automation scripts in WATiR.* Install new monitoring locations.* Created Windows Batch Script to automate the install process of new monitoring locations saving a minimum of 1 hour for each install.

West Hartford, US

Created software distribution packages to deploy software to 400K+ workstations. This process sometimes involved taking pre and post snapshots of the machine and creating an MSI package that could be deployed. Rigorous testing was done on all different platforms that we supported to ensure no incompatibilities with our core machine state.

West Hartford, US

Founding member of Tier 3 support team for the NMCI project supporting over 400,000 computers for the Navy and Marine Corp.This team was the highest level of support and solved issues that other agents couldn't.Wrote scripts to automate fixing of issues.Provided support and mentoring for Tier 2 agents.

West Hartford, US

Continued to work at the NMCI project as tier 2 level support. Walked the help desk floor to assist Tier 1 agents. Provided customer escalations for upset and irate customers.Performed advanced troubleshooting steps to resolve client issues.

West Hartford, US

Take incoming calls as first line of defense for the NMCI Project supporting 400,000 computers for the Navy and Marine Corp. Supported Microsoft Active Directory, Outlook, Exchange, Network Printers, Microsoft Office as well as any other software and hardware problems.

Bachelor Of Science - Bs, Computer Networks

Bachelor Of Science - Bs, Network Security