Jason Paddock Email & Phone Number

Atlanta, Ga, Us

Specializing in MarTech strategy, Data Solutions, and Automation.Passionate about helping businesses harness the power of marketing technology

San Carlos, California, Us

* Led the Marketing Data and Technology department; hired, managed, and motivated team members to do their best.* Managed a $4M budget across multiple technologies and vendors.* Defined and implemented strategies to increase marketing effectiveness, reduce costs, and increase revenue.* Liaised between marketing, product, and engineering teams to achieve business goals.* Partnered with product marketing, customer lifecycle marketing, and engineering to build out marketing technology roadmap.* Increased the ability to identify loan applicants online (across online, phone, and retail stores) from 60% to 93% utilizing first-party data strategies.* Created branded and dynamic QR codes to improve acquisition and provided end-to-end visitor tracking for web, retail stores, partner locations, and direct mail.* Implemented a web hook relay and transformation service to enable seamless integrations between owned infrastructure and third parties in real time.* Managed customer data platform (CDP) and marketing automation software to orchestrate data across the marketing ecosystem.* Evaluated, implemented, and maintained new marketing technologies such as Tealium, Segment, Iterable, Branch, Lob, Medallia, Hookdeck, VWO, Amplitude, and Phrasee (Generative AI).* Integrated data between marketing technologies and owned infrastructure to personalize the customer’s experience.* Designed and implemented a data sharing architecture when Oportun acquired Digit so acquisition is understood from either brand.* Created an A/B testing framework that enabled marketers to run their own tests without needing to involve the development team.* Performed comprehensive QA on technical solutions to ensure data privacy and legal compliance.

San Carlos, California, Us

* Partnered with the marketing team to discover and implement new ways to collect and utilize first-party data.* Designed frameworks that are scalable and easy to use for non-technical users.* Automated tasks and campaigns that allowed marketers to focus on the next initiative.* Assisted in the move to real-time data and actions that enabled delivery of the right message at the right moment.* Created universal event tracking to ensure analytics were consistent and complete.

San Diego, Ca, Us

* Key member of the Client Success organization - Hired, managed, and mentored 6 post-sales Solutions Engineering/Support team members. * Created a technical onboarding program to ramp new hires efficiently.* Designed and implemented a services scoping calculator to quickly and accurately quote professional services.* Established custom time tracking reporting in Google Sheets and Google Data Studio to visualize billable utilization across the teams.* Product owner of white-labeled webform solution. Created a framework that enabled Cordial-specific functionality. Created documentation in knowledgebase.* Conducted pre-sales calls for Enterprise Customers of Retail/Ecommerce, Media & Publishing market segments which helped close sales deals.* Handled client escalations to conclusion working across departments to resolve issues.* Automated platform notifications to reduce time from 3 hours to 30 minutes.* Automated different vendor notifications to Slack to ensure proper visibility across the team.* Prioritized client bugs and enhancement requests with the product team.* Collaborated with Product and Marketing leaders to influence the direction of product based on Customer feedback and optimization.* Implemented and participated in an on-call rotation schedule.

San Diego, California, Us

* Created new service offerings for support as well as implementations based on client demands.* Designed trigger based metrics to know when to hire to allow for recruiting and ramp time.* Led team meetings.* Created trigger based metrics to streamline scoping process. * Built automation tool to automate around data layer recommendations and audits. Slashed deployment time by 30%.* Enforced implementation process and best practices among team across multiple regions.* Worked cohesively with other departments in a leadership capacity.* Onboarded new team members with revamped materials and implemented policies that can scale. * Reduced ramp up time by 50% (from 4-6 months to 2-3 months).* Contributed to, and led change within the department.* Discovered and implemented improvements to process and team management.* Managed internal team projects and progress.* Provided materials for the sales cycle to ensure that sales are selling what is possible.* Assisted Deployment Managers with project scoping. Built out scoping process to streamline across the Implementation engineering team and Deployment management team.* Assigned new projects to Implementation Engineers. Created bandwidth formula to determine who was best able to manage each new account.* Performed weekly 1:1 meetings to mentor and encourage team member to output their best.* Enforced and delivered Performance Improvement Plans to employees not meeting expectations.* Helped build out Performance Improvement Plan metrics and KPI’s for Customer Success department team.* Grew team from 6 team members to 14 globally with strong hiring techniques.* Created trigger based metrics to know when to hire to allow for recruiting and ramp time.* Supported client escalations and communicated internally among business units to timely resolve the issue.* Fielded pre-sales calls for clients with unique or complex scenarios, ensuring them that Tealium can support all requirements for implementation.

San Diego, California, Us

* Aid in the management of team as the first line of escalation.* Mentor and train the team through group sessions and 1on1’s.* Lead team meetings.* Enforce implementation process and best practices among team.* Work cohesively with other departments in a leadership capacity. (DM, DS, etc.)* Onboards new team members.* Contribute to and lead change within the department* Discover and implement improvements to process and team management* Manage internal team projects and progress* Effective communication to supervisor/management on client, forecasting, team and organizational items.* Field pre-sales calls when clients have unique scenarios or complex questions that they want to ensure Tealium can support in implementations.* Assist Deployment Managers with project scoping.* Assigns new projects to Implementation Engineers.

San Diego, California, Us

* Communicate effectively with marketing teams, business stakeholders, and web developers.* Be a recognized subject matter expert working with enterprise clients.* Problem solving by effectively analyzing complex issues, identifying possible solutions, and present recommendations to client.* Manage and prioritize workload across multiple projects.* Demonstrate understanding of professional "white glove" service.* Implemented automation to assist with deployments saving hundreds of hours globally while providing a better deliverable to the client.* Built tools to assist fellow engineers with day to day activities to improve efficiencies.

Reston, Virginia, Us

* Mentor and train teammates and new hires.* Led team meetings.* Handle escalated issues.* Wrote standard operating policies for additional team members.* Created an interview process and test for new hires.* Implemented customer satisfaction surveys to clients after each engagement. Followed up with clients if they were unsatisfied to resolve any outstanding issues.* Created scalable process and peer reviews to reduce errors and increase customer satisfaction.* Technical account manager for customers who wanted a single point of contact for support and initial account setup.* Provide training for customers that want deeper knowledge into our products and offerings. * Perform Web Performance Analysis’ and provide a detailed report to customers to identify key problem areas as well as providing resolution recommendations.* Worked closely with Engineering and Product Management for reporting bugs and feature requests.* Fixed bugs and created new features for the reporting engine.* Perform load testing against customers web sites as well as provide detailed analysis and recommendations for improvement.* Write advanced web automation Selenium/WebDriver scripts in JavaScript.* Add new features and functionality to current internal tools for increased productivity with the use of GreaseMonkey/TamperMonkey.* Create automation tools in Perl and PHP.* Created a Google Apps Script that generated a Google Docs Word Document for our Executive Summary.* Wrote standard operating policies for additional team members.

Reston, Virginia, Us

* Perform load testing against customers web sites as well as provide detailed analysis and recommendations for improvement.* Write advanced web automation Selenium/WebDriver scripts in JavaScript.* Technical account manager for customers who wanted a single point of contact for support and initial account setup.* Provide training for customers that want deeper knowledge into our products and offerings. * Perform Web Performance Analysis’ and provide a detailed report to customers to identify key problem areas as well as providing resolution recommendations.

Reston, Virginia, Us

* Tier 2 support for the Webmetrics product line.* Write browser automation scripts in WATiR.* Install new monitoring locations.* Created Windows Batch Script to automate the install process of new monitoring locations saving a minimum of 1 hour for each install.

West Hartford, Us

Created software distribution packages to deploy software to 400K+ workstations. This process sometimes involved taking pre and post snapshots of the machine and creating an MSI package that could be deployed. Rigorous testing was done on all different platforms that we supported to ensure no incompatibilities with our core machine state.

West Hartford, Us

Founding member of Tier 3 support team for the NMCI project supporting over 400,000 computers for the Navy and Marine Corp.This team was the highest level of support and solved issues that other agents couldn't.Wrote scripts to automate fixing of issues.Provided support and mentoring for Tier 2 agents.

West Hartford, Us

Continued to work at the NMCI project as tier 2 level support. Walked the help desk floor to assist Tier 1 agents. Provided customer escalations for upset and irate customers.Performed advanced troubleshooting steps to resolve client issues.

West Hartford, Us

Take incoming calls as first line of defense for the NMCI Project supporting 400,000 computers for the Navy and Marine Corp. Supported Microsoft Active Directory, Outlook, Exchange, Network Printers, Microsoft Office as well as any other software and hardware problems.

Bachelor Of Science - Bs, Computer Networks

Bachelor Of Science - Bs, Network Security