As the Director of Lucas Arthur Pty Ltd, I lead strategic initiatives to provide comprehensive Third-Party Logistics (3PL) support to eCommerce operators. Our services extend to platforms such as Amazon and beyond, facilitating seamless operations and enhancing efficiency for our clients. From warehousing and inventory management to fulfillment and distribution, our tailored solutions empower businesses to scale and thrive in the digital marketplace.

As the Sales Manager at Harry Luke Pty Ltd, I spearhead initiatives to provide tailored tech solutions for startups and general workforces. We specialise in simplifying the procurement process by offering curated inventories of tech-related products to fulfil diverse business needs. Whether it's equipping representatives or management with the right tools, our objective is to streamline operations and enhance productivity.At Harry Luke Pty ltd, we pride ourselves on delivering… Show more As the Sales Manager at Harry Luke Pty Ltd, I spearhead initiatives to provide tailored tech solutions for startups and general workforces. We specialise in simplifying the procurement process by offering curated inventories of tech-related products to fulfil diverse business needs. Whether it's equipping representatives or management with the right tools, our objective is to streamline operations and enhance productivity.At Harry Luke Pty ltd, we pride ourselves on delivering end-to-end solutions through our extensive professional partnerships. From sourcing to fulfilment, we ensure a seamless experience for our clients, alleviating the burden of navigating the open market. Our commitment lies in simplifying the hunt, facilitating acquisition, and ultimately delivering value that drives business success.Our goal at Harry Luke Pty Ltd is to provide an end to end solution for our clients drawing on our professional partnerships in order to fulfil your needs. Simplifying the hunt, the acquisition and ultimate fulfilment. Show less

As a Small Business Specialist at ANZ, I strategically managed and developed relationships with both existing and potential business clients, with a focus on fostering long-term, stickier relationships. Working across multiple key CBD branches, I proactively identified opportunities for both lending and deposit products to meet the diverse needs of our clients.My role encompassed the proactive development of deposit accounts, including term deposits, regular accounts, and other… Show more As a Small Business Specialist at ANZ, I strategically managed and developed relationships with both existing and potential business clients, with a focus on fostering long-term, stickier relationships. Working across multiple key CBD branches, I proactively identified opportunities for both lending and deposit products to meet the diverse needs of our clients.My role encompassed the proactive development of deposit accounts, including term deposits, regular accounts, and other financial products, alongside identifying and facilitating lending opportunities such as overdrafts and business loans. I prioritised the best interests of our clients, ensuring that our offerings not only met their immediate needs but also contributed to their long-term financial success and loyalty to the bank. Show less

As a Business Development Manager at Coca-Cola Amatil, I managed a territory in the Northern Suburbs of Melbourne, which included prominent clients like the Melbourne Airport. In addition to servicing key clients and overseeing day-to-day operations, I spearheaded innovative initiatives to drive sales growth and enhance the customer experience.One notable accomplishment was the introduction of new technologies, such as air curtain fridges (without doors), at the Melbourne Airport. These… Show more As a Business Development Manager at Coca-Cola Amatil, I managed a territory in the Northern Suburbs of Melbourne, which included prominent clients like the Melbourne Airport. In addition to servicing key clients and overseeing day-to-day operations, I spearheaded innovative initiatives to drive sales growth and enhance the customer experience.One notable accomplishment was the introduction of new technologies, such as air curtain fridges (without doors), at the Melbourne Airport. These fridges were strategically implemented to increase impulse buys, resulting in a remarkable sales increase of over 35%. This initiative not only boosted revenue but also significantly improved the overall customer experience.In addition to my focus on driving sales and enhancing operations, I maintained strong relationships with existing clients and actively pursued new business opportunities. By prioritising a client-centric approach and delivering measurable results, I consistently exceeded expectations and contributed to the success of Coca-Cola Amatil's business development initiatives. Show less

As a member of the InDirect Team at Telstra, I played a pivotal role in partnering with a network of Voice and Data specialists to capitalize on revenue opportunities. Our mission was to amplify sales growth by leveraging the potential of this often-overlooked group.By forging strong alliances with key channels, we unlocked avenues to introduce new product bundles, including Retail Broadband, resulting in significant sales growth throughout the channel. This achievement was the outcome… Show more As a member of the InDirect Team at Telstra, I played a pivotal role in partnering with a network of Voice and Data specialists to capitalize on revenue opportunities. Our mission was to amplify sales growth by leveraging the potential of this often-overlooked group.By forging strong alliances with key channels, we unlocked avenues to introduce new product bundles, including Retail Broadband, resulting in significant sales growth throughout the channel. This achievement was the outcome of meticulous site visits, client meetings, and the identification of opportunities with both existing and new-to-channel clients.Central to our success was the emphasis on understanding the unique channels of each partner, ensuring that every solution or opportunity presented was mutually beneficial. Through close collaboration and a commitment to delivering win/win scenarios, we fostered enduring partnerships that propelled revenue generation and strengthened Telstra's market presence. Show less

As a Retail Sales Manager at Telstra, I led a dynamic team and managed multiple retail stores, focusing on achieving sales objectives and delivering exceptional customer service.Store Management: I was responsible for all aspects of store management, including layout design, maintaining merchandising standards, and ensuring optimal customer experiences. Efficient stock management and inventory control were key components of my role, contributing to smooth store operations.Staff… Show more As a Retail Sales Manager at Telstra, I led a dynamic team and managed multiple retail stores, focusing on achieving sales objectives and delivering exceptional customer service.Store Management: I was responsible for all aspects of store management, including layout design, maintaining merchandising standards, and ensuring optimal customer experiences. Efficient stock management and inventory control were key components of my role, contributing to smooth store operations.Staff Development: I spearheaded staff recruitment, training, and development initiatives. This included managing conflicts, conducting performance reviews, and implementing strategies for staff retention and career advancement. By providing ongoing training and support, I empowered team members to excel in their roles and progress within the company.Sales Strategy: I developed and implemented sales strategies to achieve both store-specific and state-wide sales objectives. This involved setting and monitoring key performance indicators (KPIs), coaching staff on sales techniques, and driving a culture of performance excellence across multiple stores.Cross-Store Management: In addition to individual store management, I coordinated efforts across multiple locations, ensuring alignment with state-wide sales objectives and fostering collaboration among team members. Show less

Initially employed as a Business Operations Manager within the franchise group, I oversaw the daily operations of multiple Mobile Franchisee outlets, managing staff, stock, and sales processes. With a wealth of experience in franchise management, I transitioned to a role directly with Optus, focusing on Franchise/Dealer Reporting and day-to-day management of franchisees.In this capacity, I led State-based group meetings with franchisees, staff, and key Optus personnel to strengthen… Show more Initially employed as a Business Operations Manager within the franchise group, I oversaw the daily operations of multiple Mobile Franchisee outlets, managing staff, stock, and sales processes. With a wealth of experience in franchise management, I transitioned to a role directly with Optus, focusing on Franchise/Dealer Reporting and day-to-day management of franchisees.In this capacity, I led State-based group meetings with franchisees, staff, and key Optus personnel to strengthen relationships and optimize group performance. Key objectives included reducing rework, customer complaints, and technology issues, which required extensive management and the implementation of streamlined processes.One significant achievement was the reduction of rework by approximately 45% between the franchise group and Optus in areas such as mobile connections, achieved through the implementation of streamlined applications and the establishment of a dedicated phone line/customer service line for franchisees. This initiative was crucial as franchise stores were perceived as the face of Optus, necessitating seamless operations and customer service.Both roles demanded strong Key Account Management skills and acute relationship-building abilities, which were instrumental in driving success and fostering collaboration between franchisees and Optus. Show less