Provides operational guidance and support to dealerships within the auto group. The role is meant to ensure the customer experience and performance benchmarks are met at each location.Collaborate with executive team members to determine and prioritize business strategies and accountability actions— i.e., ensuring that quarterly performance discussions are properly completed.Actively recruit and hire for key management positions.Support new store openings and implementations.Direct actions across auto group, and direct managers to improve efficiency and reduce costs as needed.Supervise dealership team, identifying areas of opportunity where guidance and assistance can speed up the acquisition of additional business.Dealer management software/Business solutions providers— selection, contract negotiation and oversight of implementation at all dealerships. Plus, ongoing vendor management to track for performance expectations. Systems implementation in all areas of dealerships.Collaborate with executive team to develop protocols, evolving policies, procedures, and facilitate the implementation. Implement process improvements from consumer feedback loop, as part of written customer satisfaction plan.High expectation customers— make certain that concerns are handled well for total customer satisfaction. Execute system set-up for all new hires in all areas of the dealership— access, login credentials, user profiles, phone administration, etc.Special projects— facility upgrades (i.e. surveillance systems, IT services, hardware) Work with HR to develop and implement team evaluation parameters. Support the Mission and Core Values of our auto group through direct involvement in disciplinary actions and termination of employees who demonstrate repeat infractions.Inventory Distribution/ Vehicle PricingTraining, Vendor Relations and contractsPerformance Reviews and ROI for marketing initiativesManage Community Sponsorships and Charity Initiatives

Manage Websites of multiple Auto DealershipsMarketing/ CRM sales processDigital Marketing/AnalyticsInventory Distribution/ Vehicle PricingTraining, Vendor Relations and contractsPerformance Reviews and ROI for marketing initiativesDealer Reputation Management and Social Media Manage Community Sponsorships and Charity Initiatives

Moved into Business Development Management PositionDoubled the size of the Internet Sales Dept.Acheived consistant 30-35% of the total sales business from Internet Leads.Managed all internet advertising Managed all digital vendor contracts and negotiationsManaged Dealership WebsiteCRM AdministratorDeveloped all Internet Sales follow up processesTraver Technologies BDC Management Certification

Established Internet Sales Position at the DealershipDeveloped sales process for Internet Sales LeadsSold leads that originated solely from Internet Advertising SourcesManaged Dealer WebsiteManaged Used Car inventory mechandising via IOLEarned a spot in the top five Gross Profit earners in my first year at the company.

Developed training presentations for custom sales force automation software for a National CompanyResponsible for all materials, presentations and coordination.Conducted training at all locations to unify entire customer contact files for all Sales and Project Management Personnel into one central Sales CRM Data Base.