Highly consultative, demonstrating thought leadership, and ensuring adoption of the appropriate strategies and solutions to help customers rapidly realize their business outcomes.• Manage a portfolio of customers, serving as their day-to-day business point of contact with medium-to-high engagement throughout their journeys.• Leverage industry experience and knowledge to understand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans. Interpret business case documents, and translate them into ARCOS metrics, activity levels, or outputs.• Link and prescribe the adoption and use of product features/functionality and services to achieve key customer business outcomes.

Director of the distribution operations in Columbus, Ohio District; I have employees working in nine service buildings throughout the district.• Manage all the electrical operations in the metropolitan city of Columbus, Ohio, and surrounding area• District has achieved ZERO Harm • Crucial team member in creating a detailed AEP Ohio work plan• Responsible for 620,000 customers, 250 internal employees, and 300 contractors• Close working relationship with IBEW 1466• Oversight of the AMI & AMR meter deployment• Incident Commander for AEP Ohio in the ICS structure• Manage major storms with 3,000 FTEs on property

Manager of Western Ohio District.

Supervised and coordinate employees to achieving the construction, operation, maintenance, and outage restoration of the AEP Ohio’s electrical system within the Bucyrus area.• Ohio core team member for the implementation of the Automated Roster Call Out System • Represent AEP Ohio on the AEP Vehicle Standardization Committee• Overseeing the electrical operation in five Ohio counties• Ensure that all employees are maintaining compliance with all applicable ES&H requirements• Creating an environment that naturally enables all employees to contribute to their full potential• Directing the construction of new line extension and work plan projects• Continually performance coach all employees to be able to readily adapt to meet customers’ demands

Responsible for the overall direction of work practices for Indiana & Michigan Power from a safety & health perspective and to champion a culture of Zero Harm with various work groups and AEP contractors.• Assisted in developing the lifesaving rules• Implemented and created a new pre-job briefing form for Indiana & Michigan Power• Participate and contribute to various Human Performance sub committees • Provide supervision and guidance for the operating company on safety issues pertaining to distribution • Oversight of occupational injuries and accidents reports• Traveled with crews out of state in support of storm recoveries• Perform on-site safety audits• Conduct accident investigations

Directed a line crew in the construction, maintenance, operation and retirement of distribution lines, overhead and underground, and all related electrical equipment using approved methods and procedures.• Step up to the role of line crew supervisor • Develop and implemented suspension trauma device for AEP Ohio• Member of the state and district safety council• Trained employees on pole fall restraint

Assist in the construction, maintenance and repair of overhead/underground electric power sub-transmission and distribution lines and equipment; and other duties.• Pass the apprenticeship, C, B and A lineman school• Trained to work on overhead and underground lines ranging from 240 - 19,900 volts• Instructor for CPR, blood borne pathogens and AED• Assisted with out of town restoration

Extensively trained primarily to put out hazardous fires that threaten military populations, property, and aircraft and to rescue people from car incidents, collapsed and burning buildings and other such situations.• Completed the Air Force Fire Academy• Participated in Operation Southern Watch in Saudi Arabia• Assigned as a fire alarm communications center operator• Performed duties as a driver/operator using assigned firefighting and rescue equipment• Pass the United States Air Force high angle and confined space rescue course