Program Manager
Current• Works to evaluate, establish, and manage the entire portfolio of services and applications. • Establishes prioritization criteria and evaluation policies.• Evaluates and determines prioritization criteria for new projects, initiatives, and use cases• Develops, recommends, monitors, and/or reviews and analyzes business plans, expected project benefits, budgets, schedules, consultant reports, benchmarks, and related performance measures• Identifies relevant project and use case scope, required resources for implementation, and works with Lead Application Developer to determine timelines and milestones• Create service level agreements or similar documentation to establish customer service expectations.• Administers project contracts, monitors and evaluates contractor performance.• Monitor and track project budgets with support of fiscal staff and make timely requests for budget changes and contract revisions. • Manage service agreements and contracts including developing scopes of work and ensuring grantee produces identified deliverables. • Develop project plan recommendations to implement policies and programs. • Develop recommendations for continuous project quality and process improvement.