Jason Saenz Email & Phone Number

Aubrey, Tx, Us

Fort Worth, Tx, Us

San Jose, Ca, Us

- Configure hardware and Virtual Machines in AWS based PPT.- Windows Server Installation.- Configure Windows Server Features and Roles.- Configure workstations to work with barcode scanners.- Service Now ticket and task administration.- Support and design of custom application hosted in AWS.- Active Directory Administrator.- Use powershell scripts for automation, reporting and bulk processes.- Configure and provide maintenance on Industrial printers.- QA Automation testing.- Modify/Create workstation configuration in JSON formatting.- Use ServiceNow as a ticketing system.- Use Atlassian products for documentation and Tier 3 ticketing.- Access Provisioning.- Splunk monitoring and log analysis.- Storage Management.- Office 365 Support and Administration.- Windows Server Management.- Backup Management and Disaster Recovery.- JAMF administration.- Data Center hardware management.- AWS Lambda, IAM (object policies and permissions), AWS API Gateway, Dynamo DB configuration and support on Company VPC.-Support for Camunda automation diagrams and processes.- API streamlining using Postman API platform.

Fort Mill, Sc, Us

- Attend daily Scrum Meetings.- Azure AD User and Computer management.- RSA token administrator.- Confluence documentation creation and maintenance.- Manage outage communications, triage different teams to identify outages and find root cause to avoid future issues.- Create Powershell Scripts for on demand reports, new user creation, licensing management (via AD).- Step in for Director (limited to managerial position) when Director was on leave, working with and providing resources to an efficient team of 4 people.- Work closely with Application Support and Data Management for process improvement and ticket management.- Access provisioning.- JAMF MAC OS user and computer administration.- Liaison between offshore contractors, providing support and assistance with IT issues ranging from login issues to outages.- Active Directory administrator.- OKTA Administrator.- DataGrip support.- AWS Support.- JIRA support.- Work on Tier I, II and III tickets.- Use SERVICE NOW for ticket management, license requests, distribution lists.- VMWare support.- User Solarwinds graphs to detect potential bandwidth issues for VPN users.- AWS IAM user setup, policies and permissions configurations.- SAAS tier II support.

Dallas, Texas, Us

- Hardware deployment- Imaging- Perform analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions.- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Active Directory.- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, re-configurations, and/or purchases.- Work closely with Corporate IT on hardware purchasing and asset management.- Citrix profile administration.- Anti-virus management policies and procedures.- Hardware encryption management policies and procedures.- Networking: TCP/IP, Wireless, DNS, DHCP and 802.1X knowledge.- Thin client management for call center environment.- Software deployment via PDQ deploy and other tools.- Create powershell scripts to get reports, make changes, install software on remote computers among many other functions.- Deployment of software, policy updates and OS upgrades on remote machines on VPN and non domain computers. accommodating to a newly remote environment due to the impact COVID-19 has had on our company.- I have been working on constant new projects (Anti-virus vendor switch, Windows 10 upgrade) that are necessary due to the impact that COVID-19 has had on our company.- Security patching administrator.

Dallas, Texas, Us

- Hardware deployment- Imaging- Perform analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions.- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Active Directory.- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, re-configurations, and/or purchases.- Work closely with Corporate IT on hardware purchasing and asset management.- Citrix profile administration.- Anti-virus management policies and procedures.- Hardware encryption management policies and procedures.- Networking: TCP/IP, Wireless, DNS, DHCP and 802.1X knowledge.- Thin client management for call center environment.- Software deployment via PDQ deploy and other tools.- Create powershell scripts to get reports, make changes, install software on remote computers among many other functions.- Deployment of software, policy updates and OS upgrades on remote machines on VPN and non domain computers. accommodating to a newly remote environment due to the impact COVID-19 has had on our company.- I have been working on constant new projects (Anti-virus vendor switch, Windows 10 upgrade) that are necessary due to the impact that COVID-19 has had on our company.- Security patching administrator.

Dallas, Texas, Us

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access under PCI compliance guidelines.Set up equipment for employees, including installing PC and phone systems.Installed software and operating systems on company computers.Set up and configured hardware and software on company equipment.Restored data, operating systems, files, documents and drivers.Traveled to Florida to work on the Security Networks conversion project, installing new equipment and re-routing Call Center IP phones back to main site in Dallas. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.Research to improve workflow for Call Center agents working on thin clients.Completed Governance change requests in MASTERMIND.Worked on Access Provisioning forms for new hires, employee terminations and employee access changes.Worked on various projects aimed at meeting strict SOX compliance standards.Work with different IT departments to achieve company goals.Application Support.

Associated Computer Service – Monterrey, Nuevo Leon, Mexico.Resolved virus and malware issues with a 100% success rate.Resolved technical support inquiries for different clients such as McDonalds and ATI Metals.Set up equipment for employees, including installing cables and hardware.Installed software and operating systems on company computers.2nd Level support for IBM Lotus Notes users.Internal Service Desk and Desktop Support.Telecom software tester.

Pittsford (Rochester), Ny, Us

Sutherland Global Services – Monterrey, Nuevo Leon, MexicoLaptop/desktop Deployments and Break/FixPrinter Deployments and Break/FixHardware/Software installs and upgradesPatch ManagementHardware repair (displays, laptop keyboards, hard drive, NIC, motherboard)User Support and TrainingPerform Preventive MaintenanceLAN SupportWireless Network Support