• Processed tier 1 & tier 2 support tickets for staff across locations in the US & Canada at client SMART Union serving as the first contact before escalation. • Spearheaded transition of approximately 100 users to multifactor authentication increasing system security. • Deployed equipment to & onboarded client staff remotely during COVID-19 pandemic. • Facilitated IT move during office renovation including deploying new on-site temp workstations while providing consistency of service & access for off-site RDP users during office renovation

• Managed trade show booth logistics and brand presence at shows in Orlando, Anaheim, Portland, & Seattle. • Organized events & promoted campaigns promoting farmer-justice issues across the United States using digital marketing, public engagement strategies & brand ambassador programs.

• Created and maintained registration websites and conference mobile applications.• Served conference technical point-of-contact for public health professionals and representatives from local, tribal, and state health departments.

• Worked with numerous divisions within the Monetary and Capital Markets department assisting in the daily operations of the divisions and gained first-hand knowledge and insight into the functions of the fund.• Maintained records of senior division staff information such as recording and archiving logs of travel expenses for the deputy director.