Jason Sapp Email & Phone Number

Austin, Texas, US

• Utilized ServiceNow for efficient asset management and ticketing, ensuring seamless tracking and resolution of IT issues across multiple locations.
• Led a team of 9 IT professionals, ensuring high-quality IT services and support across multiple sites.
• Reduced costs for purchasing laptops by 75%, cell phones by 25%, and internet services by 33% through strategic vendor negotiations.
• Implemented Mimecast cybersecurity software, enhancing email security and protecting against malware, phishing, and spam, while negotiating the contract at a significant savings.
• Managed key IT transitions, including lifecycle-based computer refreshes, cell phone migration from Android to iPhone, and server relocation to an offsite data center.
• Coordinated migrations to new phone and internet service providers, achieving improved reliability and cost reductions.

• Leveraged Remedy for ticketing and incident management, improving response times and service efficiency for 3,000+ users nationwide.
• Supervised a team of 19 Help Desk Technicians and 2 Logistics staff, supporting 3,000+ users across the U.S. and collaborating with international teams to support global IT operations.
• Optimized IT service delivery through ITIL adoption, boosting help desk efficiency by 25%.
• Streamlined Office 365 and Active Directory environments, ensuring system reliability and scalability.
• Developed documentation and training resources to standardize operations across multiple regions.
• Implemented security measures that reduced incidents by 15%.

• Directed IT operations for Region 7, managing a team of 26 technicians across four states.
• Provided support and expertise for Regions 6 and 8, ensuring consistent IT service delivery and operational efficiency across multiple geographic areas.
• Managed IT operations using ServiceNow, optimizing asset management and service request workflows across all supported regions.
• Collaborated with high-level government officials to deliver tailored IT solutions, meeting specific operational requirements.
• Reduced downtime by 20% through proactive monitoring, data-driven strategies, and process improvements.
• Ensured SLA compliance by tracking performance metrics and implementing strategic initiatives.