Jason Scolaro Email & Phone Number

Perth, Wa, Au

Western Australia, Australia

Guiding and facilitating the development, management, and delivery of effective business strategies across the organisation, facilitating the alignment and ongoing monitoring of the organisation's performance metrics and expectations, and driving organisational wide business improvement.

Perth, Western Australia, Australia

Key Responsibilities:- Manage HIF Member Operations responsible for day-to-day performance, business continuity, operational risk management, future planning and workforce optimisation.- Create and execute strategic programs focused on process automation, technology utilisation and business effectiveness and efficiency.- Develop and provide management information to senior stakeholders, providing insights and areas of opportunity across all stages of the members’ experience.- Mentor, coach, support and develop colleagues and leaders- Maintenance of legal and regulatory compliance and good corporate governance

Perth, Australia

Bedivere Group specialising within the construction and mining industry, serves clients across the project and business supply chain, from suppliers, sub-contractors, contractors, financiers to project and business owners.Key Responsibilities:- Analyse and develop strategies for process improvements and deviation reduction by consulting with industry subject matter experts and industry leaders.- Set up and ran Agile projects between senior leadership and third-party stakeholders to conduct joint operations and cement partnerships. - Conducted feasibility and cost-benefit studies for diverse capital projects. - Accountable for key aspects of operations, including regulatory submissions, workforce optimisations and financial analysis.

Perth, Western Australia, Australia

Key Responsibilities: - Led project team in delivery of engagement strategy requiring close cooperation among State Managers, to share information and develop solutions utilising salesforce analytics to meet broad array of deliverables.- Developed team communications and management information for Executive Leadership team.- Growing third party relationships and performance through engagement and understand business requirements, providing exceptional B2B service.- Accountable for quality assurance programs including third party site evaluations, external audits and regulatory reviews.

Perth, Australia

As part of Bankwest Service Centre I supported 250 colleagues nationally, over multiple sites, responsible for handling over 1.6m customer interactions each year across various forms of media for over 1.1m customers.Key Responsibilities: - Reported directly to the General Manager, leading an operations and business analytics team consisting of one operations manager and five analysts.- Accountable for the management of customer analytics using PowerPivot and Share Point, driving improved performance analytics, senior leader usage and customer satisfaction.- Responsible for the process optimisations, strategic direction and technology investments of the department.- System and process owner for Bankwest Contact Centre, including vendor management, negotiations, upgrades and outages.

Perth, Western Australia, Australia

The Bankwest Customer Relationship area formed part of the Bankwest Service Centre division (nationally 250 staff, supporting 1.1 m customer) responsible for supporting (circa 80-100 colleagues) the end to end life-cycle of the customer journey retaining $1.9bn in lending balances, saving $21m in revenue p.a..Key Responsibilities:- Responsible for a team of five leaders and 70 colleagues, who support the key stages of the customer life-cycle including on-boarding, service quality, complaint handling and customer retention.- Drive and manage people and culture, through the use of effective action planning, people and leader succession planning and effective people management.- Implement consistent quality coaching practices, utilising contact frameworks and customer satisfaction feedback across various forms of media, including email, online chat, social platforms and telephony.