Collaborated with cross-functional teams to achieve project goals and align with organizational objectives, developing comprehensive plans, stakeholder engagement, and issue resolution. Applied technical expertise to ensure high-quality deliverables and oversaw seating assignments for UT, IL, and GA.• Transformed recognition awards presentation amidst system migration. Leveraged HTML and CSS within MS Jive to convert square images to uniform circles, ensuring consistency and adherence to standards.

Cultivated and maintained client engagement, understanding the unique needs, and fostering trust to ensure successful project outcomes. Coordinated resources, including personnel and tools, to optimize project efficiency and meet client expectations. Developed project plans, oversaw execution, and adapted strategies. • Addressed client feature requests for "out-of-the-box-solutions"; engaged with stakeholders to accomplish goals and deadlines, boosting loyalty, generating referrals, and improving company profitability.• Reduced workload by 900 hours per month by spearheading a group tab-locating process to reduce issues caused by excessive tabs: conducted Zoom-based training to explain the efficient, simplified project tracking process.

Conducted sales calls to identify, develop, and manage mobile apps. Engaged with stakeholders to foster communications, gather requirements, and address concerns to ensure project success. Developed, negotiated, and managed partner relationships for QA and DevOps.• Accessed Google Sheets for project tracking, discovering inconsistencies in project flow.• Saved each team 15 hours weekly by piloting an initiative for the consolidation of tabs/details into one document, eliminating disparities and enhancing usability streamlining navigation and tracking tasks.

Utilized Oracle Service Cloud CRM to provide support, resolving technical issues and delivering timely solutions to ensure optimal system functionality for Public Sector Government, Health, and private organizations• Offered concise technical troubleshooting guidance and updates to customers ensure a positive support experience. Obtained Public Trust Federal Government clearance and trained in HIPAA compliance.

~ Other Roles: Senior Project Manager / Senior Client Delivery Consultant / Technical Project Manager, Operations / Survey Programmer / Data Processor~Directed an offshore team in the Philippines to make informed decisions throughout the project lifecycle, ensuring deliverables met quality standards through testing, quality assurance, and adherence to best practices. Maintained project documentation encompassing progress reports, technical specifications, and change logs. • Decreased data processor time by 75% and increased profitability by 125% through designing a new company product that automated data processing for sending files and reports to clients, providing the company with a competitive advantage.• Achieved a 98% customer success rate through the implementation of strategies between customers and internal teams. • Maintained a 93%-95% customer satisfaction score through effective client relationship management, delivering excellent service promptly. Translated technical details into impact statements to enhance customer understanding of data results. • Generated 65%-time savings by developing standard operating procedures.• Generated a 35% time savings for project managers and call center operations by designing an internal Excel productivity tool using Visual Basic for Applications (VBA) programming. Extracted, transformed, and loaded sample files from clients into databases. • Increased profitability by 20% through the management of programmers & data processors, honing T-SQL scripting.• Achieved a 10% increase in productivity by training, mentoring, and indirectly managing three global programming teams located in the Philippines, focused on developing innovative reporting tools.• Managed an average of 10-15 small to medium-sized projects that had varying scopes of one-day, one-week, and 12-month running time.