▪️ Advanced knowledge of Windows 7 and 10▪️ Advanced knowledge of Microsoft Office 365, Teams, Outlook, OneDrive, SharePoint, Words, Excel and much more▪️ Advanced knowledge of ServiceNow ▪️ Advanced knowledge of VPN▪️ Advanced knowledge of OS Migration and imaging▪️ Worked closely with AD to action ticketed request by users ▪️ Worked closely with SCCM and software Center▪️ Successful solo deployment of over 200 equipment to users at desk level▪️ Data backup and restore with data bearing devices for OS upgrade in particular ▪️ Excellent teamwork with various groups, on and off-site. In particular, there was a Microsoft Teams and printer migration project.▪️ I also assisted to create an IT equipment recycling project. This project was created to downstream end-of-life and retrieved defective IT assets ▪️ Assisted with onboarding, role transitions, and termination by way of deploying/retrieving/closing accounts.

Contracted out to multiple companies (Rogers, OLG, CIBC, BMO, Bell, Microsoft Canada, MGS, MOT, MOF, MGS-ESC MAG, MCSS, MOE, MCYS, MCSCS, MOHLTC, and other Ontario government cluster) in the servicing of Computer technology, deployment, Network, deskside and local Infrastructure support.▪️ Advanced knowledge of Windows 7 and 10▪️ Advanced knowledge of Microsoft Office 365, Teams, Outlook, OneDrive, SharePoint, Words, Excel and much more▪️ Advanced knowledge of ServiceNow ▪️ Advanced knowledge of VPN▪️ Advanced knowledge of OS Migration and imaging▪️ Worked closely with AD to action ticketed request by users▪️ Worked closely with SCCM and software Center ▪️ Successful solo completion of over 6000 equipment deployed into the field at desk level, data backup and restore▪️ Excellent teamwork with various groups, clients and to include a removal project completing over 15000 hardware removals and data eradication

In this role, I lead a team of bench technicians in the servicing of computer ITAD. We repair lease return, redeploy, and downstream IT assets.▪️ Lead departmental meetings ▪️ Liaison with other groups and IT engineers to deploy IT equipment in the field▪️ Liaison with e-cyclers for IT assets end-of-life downstream