Highly analytical and detail oriented Information Technology Professional with experience in team management, procedure/process documentation, system testing, change management, backup administration, project rollout, system monitoring, customer service, application support, Level II technical support, consumer support, and helpdesk.Specialties: •Skilled at building employee morale and improving department productivity and communication.•Talent at writing detailed documentation of employee processes and procedures.•Quick at identifying customer needs and providing appropriate support and service.•Expertise in resolving escalated customer service and technical issues.•Familiar with PL/SQL Developer, SQL Plus, EDI, Veritas Netbackup, HP/Mercury PPM, BAC, Sitescope, and Microsoft Office (Word, Excel, Power Point, and Outlook)