• Managed channel partnerships in the Americas region for Emite by Prophecy International, driving sales and customer engagement.• Developed and implemented strategies to increase market penetration and drive revenue growth through partner collaborations.• Conducted market research and analysis to identify new business opportunities and optimize channel performance.

TechSee revolutionizes the customer experience domain with the first remote visual assistance platform powered by Computer Vision AI and Augmented Reality

(Manage U.S. sales force as well as Asia Pacific Partner Network with responsibility for presentations and negotiations with C-level executives from VPs to CFOs to CEOs to Boards of Directors of multinational corporations. Given carte blanche to create global channel program following a decade of unsuccessful starts – singlehandedly wrote all processes, procedures, and documentation and advised senior management on program implementation. Increased profitability by 42% in 12 months and nearly tripled the partner ECO system from 4 to 11 contracted partners. Rewrote marketing materials and developed Partner Referral Program later adopted companywide. Created new partner on-boarding process, payment schedule, marketing plan, and marketing campaigns. Direct all phases of sales and revenue cycle, including contract negotiation, P&L, budgets, and departmental engagement. Lead monthly meetings with executive team (CEO, President, EVP of Sales, CMO, and VP of Client Experience), Partner Spiff and Co-Marketing Programs, Partner Advisory Committee, Partner On-Boarding Program, and Internal Partner Operations Team. Successful in opening new integrations with ShoreTel and Microsoft Lync. Growth in channel sales since my hire has resulted in revenue flip from a predominant direct business model to a channel driven source of revenue.

Effectively managed and developed 9-state territory covering NY, NJ, NH, OH, PA, VT, MA, CT, and ME. Improved profit margins to exceed 11% through 3 quarters on project sales while increasing recurring annual maintenance revenue by 53% toward long-term business sustainability goals of the organization. Increased gross sales revenue by 15% over previous year.  Increased market share by promoting VPI at conferences, trade fairs, and networking events, securing key wins with Pepsi, SUNY Medical Center, and Metro Plus. Worked to improve existing customer relations, effectively resulting in increased customer satisfaction ratings.

Directed client marketing, sales, sales support, and basic account management in this dual role as National Account Manager and Territory Manager, reporting directly to CEO and Executive V.P. and interacting with C-level executives. Conceptualized and developed secondary role of Marketing Services Manager to serve clients across all stages of account development/management. As National Account Manager/Territory Manager: Generated over $1 million in business annually. Proactively succeeded in securing 40+ new client accounts within 2 years through self-generated leads, cold-calling, prospecting, building relationships with resellers, direct sales and channel sales. Won top-producing named accounts (via self-generated leads) including: McDonald’s Corporation Worldwide, The General Insurance Company, Madison Square Garden, Cleveland Cavaliers, Pittsburg Plate Glass (PPG), Columbus Blue Jackets, AARP, Keystone Automotive, and American Greetings. Revitalized a territory doing only $100,000 in revenue, rapidly moving it to $1 million+ in revenue. Within first 12 months of hire, succeeded in securing 15 new client accounts and $250,000 in revenue. As Marketing Services Manager: Created a clearly defined process of generating leads through cold-calling/prospecting, managing front-end account servicing, and forwarding newly active accounts to a Project Manager. Independently launched an entirely new product line (CallCopy Essentials) created in collaboration with company owners to specifically market to small- to medium-size businesses, focusing primarily on credit unions. Boosted revenue by 30% following product line introduction, adding $200,000+ in new business revenue within 6 months.

Responsible for retaining and expanding Fortune 500 client accounts via prospecting, writing proposals, giving presentations to C-level executives, and preparing ROI’s, quarterly reviews, budgets, and financial analyses. Personally met with clients to assess needs and manage logistics of multi-million dollar transactions. Supervised one inside salesperson. Managed accounts across Midwest and East Coast. Expanded territory from approximately $200,000 in revenues at hire to $1.5 million in revenues at present, effectively retaining more new accounts than any sales representative in company’s 10-year history. Successfully opened 60 new accounts, including Fortune 500 clients Jones Day (the largest law firm in the country), AEP, American Greetings, Forenius Medical, GAP Inc. Direct, Ohio Health and Timken Steel. Landed contracts with 7 of world’s Top 10 law firms, receiving “Legal Eagle” Award, monetary bonus and recognition in company’s national newsletter. Developed lucrative new accounts with dozens of Fortune 1000 companies and regional leaders.

Marketed integrated systems and licensed software to small businesses, Fortune 100, and government accounts. Managed new business development, client needs analysis, competitive analysis, requests for information, bid proposal development and presentation, sales engineering, contract negotiation, and account service and retention. Established 125 accounts including key accounts with American Electric Power, Contract Lumber, Riverside Methodist Hospital, Community Bancshares, and TeleOhio Credit Union. Increased zero-based territory to more than $1.2 million in annual revenues within two years.

Marketed computer hardware, software, networking, staff training programs, support and service agreements to corporate, government and institutional accounts. Project managed systems installation, testing, staging and implementation, having extensive interface with sales engineers, network engineers and technical support personnel. Ranked #1 all-time leader in new account development for first year employee. Developed nearly $400,000 in new sales; established relationships with more than 50 accounts including Bailey Controls, Royal Appliance, Master Builders Technologies, City of Shaker Heights, and the Cleveland Cavaliers.