 Frontline IT support, primary task is to triages customer problems and issues and make proper referrals when necessary. Depending on complexity, solve simple issues over the phone, and/or via remote desktop connection/SSCM Shared session.  When necessary, escalate or refer complex issues to the proper specialized section for support and solution. The department uses a combination of Easy Vista, Service Now - support request ticketing platforms to keep track of customer repair and service requests. Use a combination of GoTo Assist, SCCM/Remote Control Viewer and Beyond Trust to perform remote based computer repairs, software installation and configuration. Administered/Installed/Supported ltd license software remotely over the network via SCCM and Software Center. Unique application load outs/installations on a per system basis CSS helpdesk, handles support for applications varied from the classified to the ordinary MS Office suite. Including troubleshooting for hardware/networking and referrals to vendors for repairs. Make timely updates to the ITD EasyVista/ ITA Service NOW asset database systems as equipment is brought in and taken out of service for. Provide one on one support for provisioning, setting up and using remote access software an application, such as Zscalar VPN and MS Remote Desktop Connection. Provide essential support for users during LAPD Windows 10 multiyear upgrade effort, such as educating and instructing users on the differences and features of the new OS and best use scenarios. Responsible for maintaining (NECS) 3270/Bluezone terminal computer access; via routine databases updates using MS Access cross-referenced to internal NECS terminal computer access (req. manual entry of each update). Terminal software is extensively used throughout and considered a critical application as it provides information in the performance of law enforcement duties.

 Integral part of the Windows 10 deployment effort, requiring 4 times normal production output that what is expected in usual deployment efforts in the private sector. We are set to replace 4000 systems without causing major disruptions over a network that serves 10,000 employees in varied locations across the city and county of LA. remotely and seamlessly. Administered/Installed/Supported limited license software remotely over the network via SCCM and Software Center. Unique application load outs/installations on a per system/user basis via SCCM (Microsoft System Center Configuration Manager). Assisted MDT (Microsoft Deployment Toolkit) administrators to develop customized scripts and templates for MDT imaging of different systems types to be deployed in varied departments, sections, and other varied environments. Oversee/Participate in the ecologically conscious security sensitive salvaging of obsolete systems to ensure they are disposed of properly and securely. Used Share point extensively to collaborate on documentation and spreadsheets to combine individual efforts and task as one team – as well as prioritize efforts and resources. Used advanced Excel functions to automate referencing and crosschecks between various spreadsheets and datasets to track individual deployment efforts, update status in real time. Wrote custom formulas in Excel to automate tasks using nested IF, Then Statements, VLOOK up tables and Boolean logic and other ETL functions. Preformed data analysis to parse and format data outputs for specific tasks, such as generating custom reports from the inventory management system formatted to hardware vendor’s specifications, ex. HP battery recall effort. Stock/Asset Control – assists/participates in updating dept. inventory management system to keep accurate inventory information on an ongoing basis.

 In charge of updating tenant issued literatures regarding available services, maintenance, local amenities, energy conservation and building contact information.  Ongoing work – maintaining RFI and Submittal database, logs and files for properties in development and/ construction. Experience with ProCore for downloading and uploading constructions related documentation such as progress pictures, RFI’s and Submittals. Assisted in developing Housing Development process workflow diagram using VISO Using Excel and other tools to parse and perform analyses to develop compare and contrast information for recommendations in the selection of vendors. Used Excel extensively to record paper based documentations such as contractor/ subcontractor/vendor bills for services rendered or delivered. Parsed, searched through, and performed other analysis to find important information in city, county, state government literature and other publications in support of grant applications for specific properties.

 In charge of daily reporting of IDM server sync status and generating reports Working in a department in charge of key backbone systems to 40 departments citywide.  Developing internal IDM Dept. website using Google Sites Experience with Novell Identity Management Engine – Creating and maintaining city employee accounts. – For phones, email, payouts, storage, and departmental specific system access. X86 Computer hardware maintenance and servicing dept. wide Event – Error report logging using custom made Excel templates to monitor types and frequency of sync errors Assisted in remapping city wide IDM System workflow diagram citywide using VISO Experience with maintaining Single Sign On (Google – Microsoft AD) system  Assisting city employees IT needs via Snow – Service Now problem reporting and ticketing system.  Using Excel and other tools to parse and perform trend and statistical data analysis of log files to derive usage information over time.

 Assisted the instructor with a variety of tasks including but not limited to filing class status and student status reports  Aided students with personal one on one help, with computer/ experimentation equipment and study materials. Duties also included the maintenance, installation and software up keep of approximately 45 computers and related test equipment for the CompTIA A+ Certification. Developed and presented to students. Filled out and maintenance logs of student activities, status, progress and torturing. Preformed Technical Support over the phone, took phone messages, copied and distributed mail, memos and other paperwork and filled out any necessary paperwork

 Management and maintenance of the property.  Including but not limited to all evictions, reviewing potential applicants and those with Section 8 vouchers. Performing background and financial checks on all tenants Solving tenant issues in timely manner and being on call approx. 24 hrs. a day. Maintaining and open door policy with tenants during normal business hours. Making minor repairs myself to requesting bids from contractors to major repairs to plumbing, electrical, and other upgrades that were deemed necessary to bring the property in line with HUD requirements. Managed complete budget for the entire apt complex including budgeting for and paying all state property taxes for the property. Managed all monies, incl. collecting rents and issuance for any charge backs to tenants. Oversaw all repairs on the premises and issued payments for services selected proper vendor that best fit the building needs

 Maintained aisles, stocked shelves, and over flow stock areas. Assisted customers with selection, purchase, and carry out. Filed reports of stock levels, returns, and product placement in regards to optimized customer exposure. Handled stocking and assisted in managing flow of stock in the Appliance/ Telecom Dept. Recommended new stocking system, which helped customers chose products more easily Prepared weekly inventory reports and submitted to supervisor. Received multiple customer commendations on superior customer service.  Well apt to serving customer needs through the phone, e-mail or in person on a personalized basis.