• Perform tasks in an administrative capacity to assist the site general manager• Serve as a point of contact for payroll and human resources• Compile data for site and 1000 employees including: Performance statistics, attendance statistics, bonus/incentive payouts and data.• Ensure pay is correct for exempt and non-exempt employees. • Facilitate promotions/demotions internally.• Direct communication with upper management to assist in the function and stability of the worksite.• Serve as the site Security coordinator in order to maintain Emergency action plans, site safety and security.• Serve as Site Community Transportation Coordinator in order to provide transportation alternatives to help reduce commute issues. • Compile and organize signed documentation for all employees regarding pay, ethics, and various other policies and procedure. • Administrator for internal website including editing, posting, organizing and maintenance.

• Conduct training modules and continuing education training for new hire and seasoned employees• Implement training curriculum and lead training classes • Develop new hire employees for client project• worked in call center providing customer service for Wireless customers• Assist customers via telephone by:-handling billing discrepancies-resolving technical issues with equipment-resolving complaints/issues from customers and clients-building rapport with customer and ensure customer satisfaction-providing self-help services and support with online services -processing payments-ensuring customer has all issues resolved on the first call• Able to multi-task in fast paced, demanding environment.• Able to proficiently use many different computer programs and billing systems • Able to adapt to demands of customer• Flexibility with scheduling and policy changes• Quality assurance • Proficient in the use of Microsoft Word, Excel, Outlook-Track employee attendance-Track Login Information-Track attrition/retention• Keep secure and confidential records for client Proprietary information and well as Representative sensitive information.

• Inbound customer service or a major wireless company• Proficient use of various billing systems and tools• Call handling and de-escalation procedures used• Assist customers via telephone by:-handling billing discrepancies-resolving technical issues with equipment-resolving complaints/issues from customers and clients-building rapport with customer and ensure customer satisfaction-providing self-help services and support with online services -processing payments-ensuring customer has all issues resolved on the first call• Able to adapt to demands of customer• Flexibility with scheduling and policy changes