Sales manager for a wholesale diamond showroom located at the World Trade Center in Dallas Texas.

Hired to acquire new customers through B2B sales activities including canvassing businesses, cold calling, and networking. Present sales presentation to captive audience and close new customers on the spot. • Lead networking contact. Trusted to create business relationships with key accounts in the Dallas business sector.• Appointed Dallas Regional Chamber business point of contact for the Schwan’s brand. • Assisted potential new hires in showing them the day to day activities and how the roll is executed successfully.

Hired as a Loss Mitigation Specialist and quickly developed key processes to improve customer relationships while building business efficiency and effectiveness. Key responsibilities include building daily customer satisfaction while helping to flawlessly execute modifications for short sales, deed in lieu, FNMA, FREDDIE MAC, FHA and VA loans. Consistently leveraging strong customer service skills to improve business performance.• Promoted after only 3 months from Loss Mitigation Specialist to Supervisor leading a team of 5 direct reports.• Developed a customer contact system leading to significantly reducing loan delinquency.• Consistently achieved high cure rates for loan delinquency through proactive account management.

Generated sales of residential real estate properties while developing and managing a large pipeline of customers. Directed the research and analysis of credit reports to determine risk, while conducting preliminary underwriting, increasing loan production and company revenues. Responsible for training, mentoring, and developing junior brokers to ensure achievement of goals. Conducted Consumer Market Analysis of available listings to provide strategic listing prices for potential clients. Reviewed real estate closing documents to ensure proper execution of contracts.• Top sales producer with annual revenue of +$10MM.• Recipient of the “Multi-Million Dollar-Top Producer Award” for 5 consecutive years.• Developed an extensive customer base through direct mail, cold calling, e-mail, personal networking and referrals. • Served as a mentor to many new brokers joining our organization.

P & L responsibility for two jewelry store locations. Managed all store operations, to include analyzing business conditions to forecast sales and identify opportunities for business growth. Organized staffing and directed the recruitment, selection, assignment, training, development and motivation of 15 direct reports. Conducted ongoing training seminars, product knowledge sessions, and customer service policies.• Increased annual sales by +$500k through major account acquisitions including Neiman Marcus, Nordstrom. • During FY2009, increased sales production by more than 125%.• Ranked as #1 store manager throughout the U.S.• Awarded the “Top Sales Manager” in 2009 for both the Park Meadows and Cherry Creek stores.

Converted bank systems from new acquisitions, resulting in standardized company procedures and effective documentation for bank audits and board reports. Prepared complex financial analysis reports that facilitated decisions on bank system mergers. Accurately analyzed detailed bank information, assisting the company in making investment decisions.• Consistently achieved very high performance ratings by bank management.• Served as branch expert on specialty products such as DDAs/CDs and IRAs. • Developed efficient method of analyzing bank reports that was used as a best practice across the organization.

Full responsibility for managing and overseeing day-to-day operations. Prime responsibility for driving new business development, increasing sales and profit. Identified opportunities for selling bank products, including savings/checking accounts, money market funds, safe deposits, ATM check cards and CD’s, as well as consumer loan production. Oversaw compliance with company standards, banking regulations and procedures.• Prospected small business organizations within marketing area, in addition to personal networking to increase business.• Hired, trained, supervised and motivated personnel.• Primary contact and liaison with customers to provide service and to remedy problems.• Set goals, objectives and established incentives, which consistently met or exceeded individual and team goals.• Recognized as the top performer for new account generation in 1998.