- Leading the development of Comcast's video content personalization, recommendation, and search algorithms.- Driving subscriber and revenue growth through targeted offers and advertising.- Supporting and developing a team of product managers.- Teaching AI for Business leaders through Comcast's AI Academy program.

- Managed the AI for customer experience portfolio including identifying and resolving internet and TV issues, reducing unnecessary technician visits, and increasing the effectiveness of Comcast’s XFINITY Assistant Chatbot.- Supported Comcast’s ML-ops platform for deploying and scaling models in production.- Collaborated with business stakeholders to identify opportunities to improve the with machine learning.

- Defined and prioritized feature development for the X1 platform including the My Account app, platform instrumentation & metrics, notifications, app manager, and self-healing workflow engine.- Created a metrics and reporting framework that allowed members of the product team to easily define and track metrics for any feature shipped on X1.- Delivered key customer-facing initiatives including virtual hold, notification center, and IVR troubleshooting app.

- Managed the development and launch of Bell's Fibe TV app for iOS and Android and 1080p Video on Demand on Fibe TV.- Drafted and maintained Bell’s multiscreen product roadmap and strategy.- Acted as product owner, project manager, and sponsor on a variety of agile and waterfall projects.- Worked as part of a multi-functional team as the liaison between technology, marketing, and call center.- Contributed to business cases and worked with finance to obtain project funding approval.- Defined requirements and prioritized issues that arose throughout product development.- Supported contract negotiations with vendors and content providers.

- Worked on projects involving TV product, eChat customer service, and mobility retail outlets.- Developed a predictive churn model for TV customers based on signal quality and packet loss data.- Performed a competitive analysis of TV and cable to provide legal support for marketing claims.- Contributed to a multi-functional team that gathered and analyzed viewership data extracted from set-top boxes.- Modeled the eChat environment to incorporate variability of demand into cost per chat.- Created a tracking application to determine the impact of secondary issues or inquiries in a single chat.- Identified and recommended a plan to correct service issues in retail stores.

- Supported and facilitated all aspects of Celestica’s negotiation process- Provided core data analysis used to leverage over $2,000,000 in material cost savings each quarter- Remodelled Celestica’s Total Cost of Ownership calculation to more accurately predict the total cost of a part including inventory turns, lead time, cancellation terms, minimum order quantity, and payment terms- Designed and implemented a new database application that allows users around the world to quickly generate trend analysis on supplier quotes over the past 8 quarters- Maintained quarterly negotiation databases, containing over a million records each quarter

- Develop and deliver workshops to a group of 20 undergraduate students interested in becoming TAs- Accredit students based on their performance through the Queen's University Centre for Teaching and Learning- Graduated from the program in April 2009

- Organized a number of new outreach initiatives amounting to a 20% increase in the amount of programming delivered and youth reached- Designed promotional materials and oversaw the creation of a new website and online registration system