Jason Sulecki Email & Phone Number

Solon

Single point of contact to an assigned number of clients, with a ranging number of leases under Commercial or Residential Management- Monitor open tasks, cases, and requests while coordinating between internal departments to source information in order to provide an update to clients- Serve as the escalation point when issues arise in either software or services- Assists Account Managers in monitoring client health and identifies areas of improvement to ensure client retention- Identifies opportunities to grow existing client base and services offered- Works with supervisors and managers across multiple departments to improve upon service issues and client expectations- Responsible for creating, developing, and growing professional relationship with new and existing clients- Hosts weekly, bi-weekly, and monthly calls to maintain client relationship, review procedures, and resolve escalations- Frequently reviews end user feedback and Net Promoter Score data to ensure consistent and proper performance is delivered to clients

Independence

- Responsible for creating, developing, and growing professional relationship with new and existing clients- Monitored Service Level Agreement (SLA) compliance throughout the month to ensure services are performed at agreed upon levels- Hosted weekly, bi-weekly, and monthly calls to maintain client relationship, review procedures, and resolve escalations- Worked with supervisors and managers in multiple departments to train, coach, and improve upon service issues and client expectations- Assisted in creating new processes or procedures to mitigate errors in future service delivery- Served as the escalation point when issues arise in either software or services- Lead Quarterly Business Reviews and procured all relevant data to present to client on a quarterly basis- Reviewed end user feedback and Net Promoter Score data to ensure consistent and proper performance is delivered to clients

Cleveland/Akron, Ohio Area

- Supported account management team with daily objectives- Stepped in as a resource when account manager was overbooked or another call/meeting ran over timeframe- Provided clients with reports and requests on an ad-hoc basis- Maintained client relationships and assisted with client requests and relayed information between internal and external parties

Cleveland/Akron, Ohio Area

- Pulled information from carrier website to process data for monthly deliverables- Provided cost-saving suggestions to clients on a monthly basis; processed if confirmed and requested from client- Analyzed data with clients in a live environment via phone meetings- Met monthly deadlines within client-specific time frame of SLA

Cleveland/Akron, Ohio Area

- Assisted clients with resolving their technical needs in a professional manner via phone or email incidents- Worked toward resolution of tickets and answered emails in downtime

Cleveland/Akron, Ohio Area

- Sold services through one-on-one interactions; input weekly notes- Held/Improved relationships with many doctor’s offices

Geneva, Oh

- Addressed guest issues first-hand and solved problems on the spot, provided discounts or recovered the situation through other means if necessary- Ensured all departments ran smoothly while creating a positive guest experience- Assisted with other departments as necessary if help was needed, still completed departmental objectives for evening